Coordinator - Patient Travel Assistance Scheme (PTAS) (526120L2)

- Australia, Tas

About Tasmania Government

About the Tasmanian State ServiceThe Tasmanian State Service (TSS)is the largest employer in Tasmania, with over 28,000 employees providing services to the Tasmanian community at all levels, and within more than 200...

Join the Patient Travel Assistance Scheme (PTAS) team in Burnie, Tasmania, and play a key role in supporting patients to access travel assistance for healthcare services. As a PTAS Coordinator, you will work closely with patients, health service providers and stakeholders, coordinating travel and accommodation arrangements, assessing applications, and providing advice and support on PTAS eligibility and requirements.

Working in a energetic healthcare workplace, you will contribute to the delivery of high-quality PTAS services while supporting patients to navigate the travel assistance process. Success in this role is supported by strong communication, organisational and problem-solving skills across a diverse range of enquiries and situations.

The Role

As the PTAS Coordinator, you will oversee the day-to-day delivery of regional PTAS services, providing leadership and support to staff while ensuring service provision is maintained to a high standard. You will manage complex enquiries, complaints and eligibility matters, applying sound judgement, initiative and strong communication skills to support patients, service providers and stakeholders. You will also provide advice and guidance to PTAS staff, supporting the interpretation and application of operational protocols and eligibility requirements to ensure consistent service delivery.





You will need

- Knowledge of, or the ability to quickly acquire, PTAS and hospital policies and procedures relating to patient travel and accommodation
- Demonstrated ability to lead and support staff while monitoring the quality, effectiveness and efficiency of service delivery.
- Well-developed communication, consultation, negotiation and conflict resolution skills, with the ability to explain complex matters to patients, staff and service providers.

Details of appointment

Fixed term, full time, day worker position, working 76 hours per fortnight, commencing from a mutually agreed upon dateuntil 24 December 2027.

*Notwithstanding hours to be negotiated with the successful applicant.

Applicants should note that, for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or similar full time, part time, and casual vacancies.

$85,196 to $97,915 per annum. Our Employer 12% superannuation contribution is on top of this amount.

- Salary range is in accordance with Public Sector Unions Wages Agreement 2025.

Salary Packaging





You’ll have access to salary package a range of benefits including living expenses up to $9,010 + $2,650 in meal entertainment each FBT year + other benefits if eligible.

Benefits available to eligible candidates

- Professional development and accelerated pathways.
- A range of leave entitlements, including study leave and Professional Development Support.
- Fitness Passport – You, and your family can access 40+ fitness facilities across Tasmania for just $14.50 per week per person, or $28.05 for a family.

More information about our Employee Benefits can be found here

*applications from Recruitment agencies will not be accepted for this role

For more information

Applicants who require further information are encouraged to contact the Contact person for detailed information about the vacancy.

What it is like working at the Department of Health?

Compassion, Accountability, Respect, Excellence are the key values to work in Department of Health. Listen to some of the lived experiences from within the department through some of our wonderful staff and hear about their journey in relocating to Tasmania!

Department of Health has achieved the “Carer Accredited Employer Status” providing support to employees with caring responsibilities. (Find out more under the Carer Recognition Act 2023).

Respecting diversity is the foundation of everything that Department of Health do. This allows us to instil trust and collaborate through honest and fair communication and helps cultivate an environment of growth and innovation. We strongly encourage applicants from key communities including Aboriginal and Torres Strait Islanders, LGBTIQA+ people, and people living with disabilities.

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📌 Coordinator - Patient Travel Assistance Scheme (PTAS) (526120 (Upper Burnie)
🏢 Tasmania Government
📍 Upper Burnie