09 Nov
|
SG Fleet AU
|
Sydney
09 Nov
SG Fleet AU
Sydney
SG Fleet AU is seeking a seasoned leader to head the Complaints team, guiding the end-to-end management of customer complaints with fairness, timeliness, and a solid customer focus. You will drive governance, quality outcomes, and continuous improvement across the function while ensuring compliance with regulatory obligations.
In this role you will mentor and develop the team, handle complex and escalated cases, analyse trends and risks, and partner with operations to address systemic issues
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📌 Senior Complaints & Customer Experience Leader (Sydney)
🏢 SG Fleet AU
📍 Sydney