Job Description

We are seeking a dynamic and guest-focused Full-time Front Office Duty Manager to join our team at ibis Styles Brisbane.

Key Responsibilities

- Supervise, support, and train Front Office team members to maintain high service standards.
- Ensure all team members understand and comply with company and departmental policies and procedures.
- Communicate updates relating to policies, rates, and property information effectively.
- Conduct departmental meetings and participate in management meetings as required.
- Provide operational support within the Front Office based on business needs, including the ability to work overnight shifts when required.
- Lead by example by delivering exceptional guest service at all times.
- Assist guests with enquiries, requests, and complaints, providing accurate property information.
- Manage guest complaints professionally and coordinate resolutions with management.
- Ensure daily revenue reconciliation, accurate financial reporting and drive revenue through upselling and loyalty engagement.
- Coordinate with other departments including Housekeeping, F&B;, Sales, Reservations and Finance to ensure smooth operations
- Ensure Front Office equipment is maintained and report maintenance issues promptly.
- Foster effective communication and collaboration between departments.




- Ensure compliance with privacy legislation and guest confidentiality requirements, WHS, security and Accor brand standards.
- Participate in professional development, property training programs and foster a positive Heartist culture.
- Maintain clear shift handovers to ensure seamless service continuity.

Qualifications

- Previous experience in a hotel Front Office as a Duty Manager
- Solid leadership, communication and problem-solving skills.
- Proficiency in hotel systems, Opera and Accor systems is an advantage.
- Ability to work a flexible 24/7 roster including weekends, evenings and overnight shifts.
- Passion for hospitality and delivering outstanding guest experiences.

Additional Information

Employee Benefits

Become part of our Stylish team here at ibis Styles and you'll look forward to the following benefits:

- Daily lunch options provided
- Staff discounts in the restaurant
- Accor employee staff rates at any Accor property worldwide
- Food and Beverage discounts at Accor outlets
- Inner city location- public transport options at our door
- Friendly and inclusive team
- Career growth and learning and development

Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Come and join our Stylish Heartist Team today!

📌 Front Office Duty Manager (Elizabeth)
🏢 AccorHotel
📍 Elizabeth