About the Department

The Department of Industry, Science and Resources and our broader portfolio are integral to the Australian Government’s economic agenda. Our purpose is to help the government build a better future for all Australians through enabling a productive, resilient and sustainable economy, enriched by science and technology. We do this by:

- Growing innovative & competitive businesses, industries and regions
- Investing in science and technology
- Strengthening the resources sector.

The APS and the department offer a clear direction and meaningful work. You will be able to create positive impact in people’s lives whilst contributing to improved outcomes for Australia and our people.

If you would like to feel a strong connection to your work and you are accountable, committed and open to change, join us in shaping Australia’s future.

Please see the APSC’s APS Employee Value Proposition for more information on the benefits and value of employment within the APS.

About the team

Questacon – The National Science and Technology Centre is a division of the Australian Government Department of Industry Science, Energy and Resources. Our Vision is “Australians are inspired by science and technology and the opportunities it creates for the future” and are driven by the purpose of “creating fun interactive learning experiences that stimulate engagement in science and technology.” Science communication is at the heart of what we do.

The Visitor Experience team contributes to Questacon’s purpose by delivering high customer and client service standards that enhance our visitors’ experience and interaction with science at the Questacon Centre in Parkes. The team enhances the visitor’s

experience through effective and professional operation of all visitor service points. The Visitor Experience team provides a positive and inclusive work setting for all staff and visitors

The opportunity

You will be joining a dynamic, fun, and inclusive team who enjoy providing inspiring STEM engagement for visitors to Questacon’s

Science and Technology Centre.

What’s in it for you?

You will be part of a great team within an awesome workplace where people are valued. You will gain experience working

collaboratively within a large and diverse team delivering amazing visitor experiences.



You will grow your skills in providing accessible and fun STEM experiences in a productive, inclusive workplace.

Our ideal candidate

- Enthusiastic, team-oriented approach with experience in delivering quality customer service in a public-facing environment
- Strong communication skills, with the ability to lead, engage, and inspire visitors through enquiry-based learning and high-quality science communication
- ability to ensure safety and enjoyment of visitors
- Availability to undertake shift work, with hours varying between 8.30 am and 9.40 pm across a seven-day roster
- Ability to wear and maintain the Questacon uniform

The key duties of the position include:

- Making visitors to the Centre feel welcomed, engaged, and inspired by Questacon’s exhibits, programs, and activities
- Facilitating visitors’ exploration of exhibits to increase interest in science, including continuous movement throughout gallery spaces where required
- Supporting visitors to operate exhibits, including those requiring physical activity such as lifting, bending, pulling, twisting, or moving objects
- Ensuring public safety, including implementing emergency and security procedures as required
- Undertaking Fire Warden duties as required
- Upholding the APS Values and Code of Conduct, Questacon Capability Framework, and Standard Operating Procedures
- Undertaking other duties as directed by a supervisor

Eligibility

Successful candidates must hold or be able to obtain a current registration issued under the Working with Vulnerable People (Background Checking) Act 2011 and maintain this registration for the duration of employment

To be eligible for employment in the APS and the department, candidates must be Australian Citizens.

Positions require a Baseline security clearance and successful candidates will be required to obtain and maintain a clearance at this level.

Notes





A merit pool may be established and used to fill future vacancies within 18 months from the date the vacancy was first advertised in the Gazette.

The department offers flexible work opportunities for many roles However, this position requires working from the Questacon Centre in Parkes, ACT. Please reach out to the contact officer to discuss this further.

This opportunity is to be offered on a casual basis. The role requires you to work shift work including weekdays, evenings, public holidays and weekends

Getting to know the Department of Industry, Science and Resources (DISR)

The department’s Enterprise Agreement and policies provide for a flexible working environment to assist staff balance their work and home life. Staff and managers work together to balance the operating needs of the department with the needs of the individual. Options may include full time/part time working arrangements, working from home or other arrangements. Our employees say they recommend our department as a good place to work. Our workplace is one that encourages and supports all employees to have a sense of belonging and a culture that allows them to bring their authentic selves to work every day. Our reconciliation vision supports a workforce with opportunities and career pathways for Aboriginal and Torres Strait Islander peoples. The vision allows them to feel empowered and helps to ensure that the department and broader community can benefit from the knowledge and experience of Australia’s First Peoples. We encourage applications from people of all ages, abilities, nationalities and backgrounds including Aboriginal and/or Torres Strait Islander people, mature age, culturally and linguistically diverse people, people of the LGBTIQA+ community and people with disability. The department wants to give candidates the opportunity to demonstrate their full potential during a recruitment process. We encourage candidates who require any adjustments or support as part of the recruitment process to reach out and discuss them with the job’s contact officer. Candidates are also welcome to contact our Inclusion team at *********@industry.gov.au for a confidential discussion if you identify from any of these diverse backgrounds and would like to discuss how we can support you.

📌 Gallery Assistant (Multiple Positions) (Canberra)
🏢 Australian Department of Industry, Science and Resources
📍 Canberra