As the Delivery Lead for the Designs Business Support team, you will play a key role in supporting the operation, sustainment and continuous improvement of the RIO Designs product and platform teams. Working within a multidisciplinary team of Business Analysts, Developers, Product SMEs and Product Owners, you will use enterprise tools such as ServiceNow, Jira, Teams and email to organise and prioritise incoming work, manage production issues and incidents, and coordinate their timely resolution.

You will act as the first point of contact for incoming work affecting the RIO Designs product and platform teams, working closely with business and technical stakeholders to balance operational priorities and delivery outcomes.

The role also supports the IP Rights Platform Manager in the day-to-day leadership of the team, including reporting, recruitment, performance management, procurement, contract management, workforce planning and other people leadership responsibilities, helping ensure the team remains responsive to business needs and delivery priorities.

The key duties of the position include:

Day-to-day duties of the Delivery Lead include:

- monitor support channels, including ServiceNow, Jira, Teams, inboxes and support chats, for incoming work affecting the RIO Designs product and platform teams
- triage issues, incidents and service requests, coordinate resolution activities across technical and business teams, and escalate significant matters where required
- act as the first point of contact for incoming work, ensuring priorities are managed effectively and work is progressed in line with business and delivery objectives
- liaise with Product Owners, business stakeholders and technical teams to plan and deliver BAU, continuous improvement, maintenance activities and major projects within agreed timeframes
- coordinate testing, validation and implementation activities to support the delivery of platform enhancements, fixes and releases
- undertake administrative and operational activities, including reporting, work status updates, resource coordination and responding to requests for information
- lead, inspire, coach, develop and support staff and contractors, including recruitment, performance management, development,



leave management and workforce planning
- contribute to the continuous improvement, stability and effective operation of the RIO Designs product and platform teams.

Eligibility

Under section 22(8) of the Public Service Act 1999, employees must be Australian citizens to be employed in the Australian Public Service (APS).

All applicants offered employment will be required to successfully undergo a pre-engagement screening check, even if they have a security clearance. The screening check involves reviewing your background & personal circumstances to minimise risks in giving access to IP Australia information/resources. This screening check is conducted in accordance with the Australian Government Protective Security Policy Framework requirements.

Some applicants may be able to obtain and maintain a security clearance at a specified clearance level – please check the vacancy information section for security clearance requirements.

The successful applicant must be willing to disclose all relevant and required information.

Notes

We are looking to fill this position on an ongoing basis. Future positions may be offered on an ongoing or non-ongoing basis subject to operational requirements. Where a non-ongoing position is offered, the role will be filled for a specified term of up to 12 months initially with the possibility of extension.

At the end of the recruitment process, a merit pool of suitable candidates may be created. Those found suitable will be advised that they have been placed in the pool. The merit pool is valid for 18 months from the date the process was advertised. The merit pool may be used throughout the period to fill similar positions in the event positions become vacant.

IP Australia acknowledges that those with diverse experiences, perspectives, and backgrounds enhance our workplace and our capability for innovation.



Aboriginal and/or Torres Strait Islander People, People with Disability and LGBTIQA+ people are encouraged to apply for any advertised position, that they may be suitable for, within IP Australia.

Getting to know the IP Australia

IP Australia is the Australian Government agency that drives innovation by administering intellectual property (IP) rights, including patents, trade marks, designs, and plant breeder’s rights. Our mission is simple: to help Australians turn great ideas into reality through a world-class IP system that fuels creativity, investment, and economic growth. Working with us means being part of a team that influences global IP frameworks, supports trade agreements, and educates businesses and individuals on the value of IP. We’re not just about protecting ideas—we’re about enabling innovation that benefits everyone. At IP Australia, we foster an inclusive and diverse culture where every individual feels respected and valued. We believe that diversity drives innovation, and we are committed to creating a workplace where everyone can thrive and reach their full potential. We understand the importance of flexibility and wellbeing. That’s why we offer hybrid work arrangements, flexible schedule, and programs to support mental health and overall wellbeing. Our focus on psychological safety ensures that employees feel secure and supported in their roles. Professional growth is a priority for us. We provide opportunities for skill development, education support, and clear pathways for career progression. Whether you’re starting your career or looking to advance, IP Australia offers the tools and resources to help you succeed. Our benefits are designed to support your lifestyle and future. With competitive conditions such as 15.4% superannuation contributions, salary packaging options, and family-friendly policies, we make sure our employees are well taken care of. Finally, integrity is at the heart of everything we do. We uphold the highest standards of fairness and respect, maintaining a workplace built on trust and collaboration. At IP Australia, you’ll be part of an organisation that values both people and purpose.

📌 Delivery Lead (Australian Capital Territory)
🏢 Ip Australia
📍 Australian Capital Territory