Fixed Term Full Time position until Friday 26 February 2027

Band 4 - $37.55 - $39.71 excluding superannuation

We are seeking a Customer Service Officer to join our Brown Street Customer Service team on a fixed term basis to help deliver exceptional service to our community and staff.

In this role, you'll be the first point of contact for customer enquiries, providing professional assistance and advice, processing payments and completing a range of administrative tasks. You'll work closely with teams across the organisation to resolve enquiries, support key business systems and contribute to continuous service improvement.

We're looking for someone who:

- Enjoys helping people and solving problems
- Has strong communication and customer service skills
- Is organised, accurate and comfortable using technology
- Works well as part of a team and can adapt to changing priorities

This is a great opportunity for someone who is customer-focused, proactive and committed to delivering high-quality service.

Benefits of working at Council:





- We encourage personal and professional growth
- We understand the importance of work / life balance
- We embrace change
- We are committed to providing a safe work environment
- We offer flexible work arrangements
- We offer monthly RDO's

Working at Southern Grampians Shire Council provides great work life balance, competitive remuneration, salary sacrifice, access to health and wellbeing programs, and access to further training and development opportunities. We are a child protected organisation.

Further information for this role can be obtained by contacting Alison Quade, Manager Communication and Engagement via phone on 0429 601 ***.

Full details of this position are in the position description attached below.

How to apply:

- Click the Apply button below
- Download and read the position description here
- Attach a resume and cover letter

Applications close: Tuesday 24 November 2026

📌 Customer Service - Administration Support Officer (Hamilton)
🏢 Southern Grampians Shire Council
📍 Hamilton