For over 140 years, Selkirk has been creating timeless building materials and is proud to be Australia’s oldest and largest independently owned brick manufacturer.
Remaining privately owned by the Selkirk family, the business has built a strong reputation across the building and construction industry as a progressive, trusted partner and supplier of high-quality products. Our commitment to innovation, reliability, and craftsmanship continues to position us as a leader in our field.
Role Snapshot
We are seeking a highly organised and customer-focused Customer Engagement Coordinator to support the efficient operation of our outgoing logistics processes while contributing to sales and administrative functions.
In this role, you will leverage your experience in customer service and complex supply chain environments to ensure the accurate and timely delivery of services, while maintaining a strong focus on customer satisfaction and operational excellence.
We recognise the importance of flexibility and are pleased to offer this opportunity on a permanent part time or casual basis.
Key Responsibilities
In this position, you will be responsible for:
- Processing customer orders accurately and in a timely manner, including amendments, call-ups, cancellations, and payments
- Managing customer interactions professionally, ensuring a consistently high standard of service
- Supporting the investigation and resolution of customer complaints
- Liaising with Account Managers to provide accurate order updates and product availability information
- Assisting with transport planning and scheduling to support productive logistics operations
- Contributing to the implementation of customer experience initiatives and continuous improvement activities
About You
To be successful in this role, you will demonstrate:
- Well-developed interpersonal and communication skills, with the ability to build and maintain effective working relationships
- Excellent organisational and time management skills, with the ability to prioritise competing demands
- Experience using inventory or order management systems (e.g. Microsoft Dynamics)
- A sound understanding of logistics and transport processes
- High-level administrative skills, with strong attention to detail and accuracy
- A professional and confident telephone manner
A background in sales or experience within the building or construction industry would be well regarded
Why Join us
In return you'll be joining one of Australia's most respected and established brands and be supported in a collaborative team environment aligned to our mission of “Helping to Build Great Homes.”
We offer a stable and supportive workplace, providing opportunities for professional growth within a well-established organisation
Come and build your career with us.
To register your interest in this position, submit your resume and cover letter by clicking the APPLY now button.
📌 Customer Engagement Coordinator (Ballarat)
🏢 Selkirk Group of Companies
📍 Ballarat
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