About the Role

Our Supplier Relations Executive is responsible for supporting the management, development and performance of CMAC's supplier network, ensuring suppliers deliver reliable, compliant and commercially effective services that support operational and customer requirements.

You will work closely with suppliers and internal stakeholders to support supplier onboarding, performance monitoring, relationship management and commercial activities. You will play an important role in maintaining supplier records, supporting governance processes and helping to ensure the supplier network remains resilient and capable of meeting business demand. The role combines supplier administration, relationship management and commercial support, making it ideal for someone who enjoys building partnerships, analysing performance and supporting operational excellence.

What Success Looks Like

- Supplier relationships are maintained professionally and proactively.
- Supplier records, contracts and performance data remain accurate and up to date.
- Supplier performance supports operational and customer requirements.
- New suppliers are onboarded efficiently and effectively.
- Customer complaints, supplier issues and invoice queries are resolved promptly.
- Supplier coverage, quality and availability support business objectives.
- Reporting and supplier management information provide meaningful insight.
- Departmental KPIs, SLAs and service standards are consistently achieved.
- Continuous improvement opportunities are identified and implemented.

Core Responsibilities

Supplier Relationship Support

- Build and maintain positive working relationships with suppliers and operational partners.
- Support Supplier Relations Managers in managing supplier portfolios and engagement activities.
- Act as a day-to-day contact for supplier enquiries and communications.
- Promote collaborative and professional relationships across the supplier network.
- Support supplier meetings, reviews and engagement activities.
- Represent CMAC professionally in all supplier interactions.

Supplier Performance & Network Development

- Support monitoring of supplier performance against agreed KPIs and service standards.
- Assist with supplier reviews, audits and performance assessments.
- Identify emerging supplier issues and escalate where appropriate.
- Support supplier recruitment and onboarding activities.
- Help maintain a resilient supplier network capable of meeting operational demand.
- Contribute to supplier improvement initiatives and best practice activities.

Commercial & Operational Support

- Assist with supplier negotiations, tenders and commercial activities.
- Analyse supplier activity, utilisation and commercial performance.
- Support initiatives that improve supplier value, margin and operational efficiency.
- Assist operational teams in resolving supplier-related service issues.




- Support customer and supplier requirements through effective coordination.
- Contribute to business growth by supporting supplier capability and availability.

Supplier Administration & Governance

- Maintain supplier databases, documentation and operational records.
- Ensure supplier information remains accurate, complete and up to date.
- Support supplier compliance activities, audits and governance requirements.
- Maintain records relating to supplier performance, contracts and service standards.
- Assist with the preparation of reports, reviews and supplier communications.
- Ensure governance activities are completed in line with company standards.

Stakeholder Collaboration & Customer Service

- Work closely with Operations, Planning, Commercial and Finance teams.
- Support the resolution of customer complaints, supplier disputes and invoice queries.
- Coordinate information between suppliers and internal stakeholders.
- Ensure supplier service expectations align with customer requirements.
- Support the delivery of excellent customer and supplier experiences.
- Promote effective communication and collaboration across business functions.

Reporting & Continuous Improvement

- Produce supplier reports, performance information and administrative updates.
- Monitor supplier trends and identify opportunities for improvement.
- Support analysis of supplier performance and operational data.
- Contribute to process improvement and efficiency initiatives.
- Maintain awareness of market conditions, supplier developments and industry changes.
- Support a culture of continuous improvement, accountability and operational excellence.

About You

You are an organised and relationship-focused professional who enjoys working with suppliers, analysing information and supporting business performance. You take pride in delivering excellent service and building strong working relationships with both internal and external stakeholders.

You are proactive, commercially aware and comfortable managing multiple priorities in a rapid-paced environment. You enjoy solving problems, maintaining high standards and contributing to the success of the wider team.

You thrive in environments where collaboration, attention to detail and customer focus are critical to success.

Your Expertise

- Experience in Supplier Management, Procurement Support, Vendor Management, Account Management or a similar role.
- Strong relationship building and stakeholder management skills.
- Excellent organisational and administrative capability.
- Experience maintaining supplier records,



contracts and performance information.
- Strong analytical skills and attention to detail.
- Ability to interpret performance data and identify trends.
- Excellent communication and customer service skills.
- Experience supporting supplier onboarding and performance management activities.
- Ability to work independently whilst contributing as part of a wider team.
- Proficiency in Microsoft Office applications, particularly Excel.
- Experience within transport, travel, logistics, mobility or service-led industries would be advantageous.
- Strong commercial awareness and problem-solving capability.

About Us

CMAC Group is a fast‑growing leader in global passenger transport and accommodation solutions - trusted by airlines, rail operators, major corporations and emergency breakdown providers to keep people moving safely and seamlessly, 24/7/365.

Since 2007, we’ve built a powerful technology-led aggregation platform that connects clients to a vast, reliable global supply network, enabling us to move over 5 million passengers every year across the UK, Europe and beyond.

Our portfolio of specialist brands include Suntransfers.com, CoachHireComparison.co.uk, Minicabit.com and CheckedSafe, which gives us unmatched capability to coordinate transport and accommodation at scale, even in the most complex or time critical situations.

Backed by ComfortDelGro, one of the world’s leading mobility groups, CMAC continues to operate with the agility and innovation of an independent business whilst benefiting from the strength, stability and global reach of a major international parent company.

At CMAC, you’ll join a team that thrives on solving real world challenges, shaping the future of mobility and delivering exceptional service when it matters most. If you’re driven, curious and excited by meaningful impact, you’ll feel right at home here.

CMAC Group actively promotes equality, diversity and inclusion (EDI).

EDI is extremely important to us and we work hard to ensure that everyone connected with CMAC - whether employees, customers, Board Members, suppliers, or partners - has genuine and equal opportunities to participate in our organisation.

We welcome and support people of all backgrounds and identities, regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

Our aim is to create an environment where everyone’s rights, dignity, and individuality are respected.

We value the unique contribution each person brings to our team and business, and we are committed to building an environment where everyone feels included and able to thrive.

CMAC Group is an equal opportunities employer. We welcome applications from all suitably qualified candidates and are committed to ensuring fair, accessible, and equitable treatment for all applicants and employees.

📌 Supplier Relations Executive (Australia)
🏢 CMAC Group
📍 Australia