Company Description Inclusive Minds Support Coordination is dedicated to providing participant-focused care that is responsive, reliable, and honest. The organization partners with individuals to set meaningful goals, build practical skills, and increase independence in daily life. Services are designed to support people as they live, learn, and play within their communities.

Inclusive Minds Support

Coordination operates as an NDIS-registered provider (NDIS Provider No. (phone hidden)), offering trusted and compliant support coordination services.

Role Description This full-time hybrid role is based in Melbourne, VIC, with a mix of community-based work, office work, and some work from home. As a Support Coordinator and Support Worker, the role involves supporting NDIS participants to understand and implement their plans, coordinating services, and facilitating access to appropriate supports. Day-to-day tasks include case management, attending participant meetings, liaising with service providers, and documenting progress and outcomes.

The role also includes providing direct support to participants, such as skill development, community engagement, and assistance with daily living activities, while maintaining clear and respectful communication with participants, families, and stakeholders. The position requires proactive problem-solving, follow-up on service issues,



and ensuring participants feel empowered and informed about their options.

Qualifications

- Robust interpersonal skills and the ability to build trust-based, respectful relationships with participants, families, and service providers.
- Excellent communication skills, including clear verbal communication, professional written documentation, and active listening.
- Experience in case management, support coordination, or similar roles, with the ability to organize services and monitor participant outcomes.
- Customer service skills, including responsiveness, empathy, and a focus on participant satisfaction and positive experiences.
- Technical support skills relevant to the role, such as using case management systems, NDIS portals, and standard office software.
- Knowledge of the NDIS framework, disability supports, and community services, or a willingness to learn quickly.
- Ability to work independently and as part of a multidisciplinary team in a hybrid environment (office, community, and home-based work).
- Relevant qualification in community services, social work, disability, or a related field, or equivalent experience in support roles.
- Valid driver’s license and willingness to travel within Melbourne, VIC for participant visits and community engagement.

📌 Support Coordinator and Support Worker (Melbourne)
🏢 Inclusive Minds Support Coordination
📍 Melbourne