Job Description

About the role

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We're looking for an IT Desktop Support Analyst to join our New Zealand team, based in either Wellington or Christchurch. This is an exciting opportunity for someone with a passion for IT support who wants to continue building their technical skills in a down-to-earth, friendly and respected function.

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You'll be part of a knowledgeable and supportive IT team, providing level 1 technical support to our offices across New Zealand and Australia. The role offers hands‐on exposure to enterprise‐level systems, applications and hardware, along with a focus on continual improvement and innovation in IT service delivery.

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This is a full‐time position working 8.30am to 5.00pm, Monday to Friday. While the role is predominantly based in the office, there is flexibility to work from home one day per week.

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What you'll do:

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- Triage, prioritise and manage incidents and service requests, escalating matters where required.
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- Provide day‐to‐day desktop support to office‐based and remote employees across Australia and New Zealand.
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- Communicate clearly with users, setting expectations and providing timely updates through to resolution.
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- Assist with the setup, configuration and troubleshooting of laptops, peripherals, printers and audio/video systems.
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- Support onboarding and induction processes, including preparing new hire laptops and coordinating access requirements.
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- Assist with BAU ticket management and contribute to meeting service level expectations.
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- Update knowledge articles and support self‐service capability for common IT issues.
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- Complete ad hoc tasks as requested by management to support smooth and effective IT operations.
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What we're looking for:

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- Knowledge and understanding of Windows, Microsoft Office, Active Directory and Remote Desktop Services.
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- Experience with, or a strong interest in, Microsoft cloud platforms including Microsoft 365, Teams and Share Point.
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- Familiarity with video conferencing systems, particularly Microsoft Teams Rooms, would be advantageous.
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- Strong client support and liaison skills, with excellent written and verbal communication.
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- Good documentation skills and confidence working with document management systems.
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- A proactive approach, strong organisational skills and the ability to manage competing priorities.
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- A customer-focused mindset and genuine interest in building a career in IT support.
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About Us

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We're not your typical law firm. We are forward-thinking pioneers, creative strategists, and genuine professionals reshaping insurance law. We thrive on collaboration, bold ideas, and unwavering support.

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Founded in 2002 by David Kearney and Phillip Wotton, we began as a small Sydney practice with two partners, four lawyers, and big aspirations. Today, we are a team of over 1,000 professionals, including 100+ partners, across 14 offices in Australia, Recent Zealand, Singapore, and Thailand.

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Since opening its doors in New Zealand in 2017, WK has grown from a team of six partners and 11 insurance lawyers to more than 120 professionals across five offices: Auckland, Wellington, Tauranga, Nelson, and Christchurch. Our strength lies in our people and our specialist focus. We combine deep insurance expertise and nationwide capability delivering advice across financial lines, life & health, casualty, property & energy, employment, cyber & technology and general & commercial litigation.

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What We Offer

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At WK, our values of focus on the main game, have each other's back and be real guide how we work. We foster a collaborative, inclusive environment where people feel supported and valued.

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- Health insurance contributions
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- Income protection and life insurance
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- Birthday and wellness leave
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- Flexible working arrangements, including work-from home options
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- Wellness allowance and wellbeing initiatives
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- Monthly staff recognition awards
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- Ongoing investment in your career development
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- Generous employee referral programme
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📌 IT Desktop Support Analyst (Wellington)
🏢 Wotton Kearney
📍 Wellington