Sydney CBD | Hybrid Working $85,000 - $94,000 + 14% Superannuation Permanent Full-Time Opportunity

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Sydney CBD | Hybrid Working $85,000 - $94,000 + 14% Superannuation Permanent Full-Time Opportunity
Are you an experienced banking recoveries professional looking for your next career move?
This is an exciting opportunity to join a highly regarded member-owned bank in a specialist recoveries role, where you'll manage late-stage accounts, support customers experiencing financial hardship and coordinate more complex legal recovery activity.
Offering a competitive salary of $85K-$94K + an excellent 14% superannuation, hybrid working and a convenient Sydney CBD location, this is a fantastic prospect to progress your career within a values-led banking environment.

The Opportunity
As a Recoveries Consultant, you'll manage a portfolio of late-stage delinquent accounts, taking ownership of cases through to resolution.
You'll work closely with customers, internal stakeholders, solicitors and mercantile agents to achieve appropriate recovery outcomes while ensuring customers are treated fairly, particularly where financial hardship or vulnerability is identified.
This is an ideal opportunity for someone with strong collections and recovery experience within banking or financial services who are ready to step into a specialised position with greater exposure to complex recovery matters.

Key Responsibilities

- Manage a portfolio of late-stage collections and recovery cases
- Work directly with customers to understand their circumstances and negotiate appropriate outcomes
- Identify customers experiencing financial hardship and ensure suitable assistance is provided
- Identify accounts requiring escalation, legal recovery or enforcement action




- Instruct and liaise with solicitors, mercantile agents and external service providers
- Support the management of mortgage recoveries
- Manage relevant charge-off and write-off processes
- Maintain accurate case records and documentation
- Work collaboratively with internal stakeholders throughout the recovery process
- Ensure all recovery activity is conducted appropriately and in line with relevant obligations and internal procedures

About You
We're looking for someone who brings:

- Previous experience in banking or financial services collections/recoveries
- Strong knowledge of late-stage arrears and recovery processes
- Confidence managing complex or sensitive customer situations
- Experience dealing with customers experiencing financial hardship
- Exposure to legal recovery processes, external solicitors or mercantile agents
- Strong negotiation and communication skills
- Excellent attention to detail and case management capability
- The confidence to take ownership of a portfolio and manage cases through to resolution
- A customer-focused approach balanced with sound commercial judgement

Experience with mortgage recoveries, enforcement, charge-offs or write-offs would be particularly valuable.
What's On Offer?

- $85,000 - $94,000 + 14% superannuation
- Permanent, full-time prospect
- Hybrid working
- Convenient Sydney CBD location
- Join an established member-owned banking environment
- Specialist role offering exposure to more complex recoveries
- Opportunity to develop your expertise across late-stage and legal recovery matters

Interested?
If you have experience with banking collections, late-stage recoveries or financial hardship and are looking for an opportunity to take the next step in your career, we'd love to hear from you.
Apply now with your updated CV to be considered

📌 Recoveries Specialist (Sydney)
🏢 Hays Contact Centres
📍 Sydney