Job DescriptionAbout the Company NDavidson is partnering with a leading national not for profit organisation supporting families across Australia. N This is an opportunity to join a purpose driven organisation where your work contributes to positive outcomes for families every day. About the Role NWe are seeking confident Customer Service Consultants to join a supportive, fast paced team working fully from home. N This role combines customerservice, complaint resolution and consultative sales. You will be the first point of contact for families, helping them navigate enquiries, resolve concerns and identify suitable solutions. N This is initially a six month contract, with the potential for further extension. N Your responsibilities will include: Nn Managing a high volume of inbound calls, emails and web chats N Handling complaints andsensitive conversations with empathy and professionalism N Supporting families to find suitable solutions and alternative options N Booking tours and assisting with enrolment enquiries N Updating records accurately across multiple systems N Managing competing priorities in a fast paced remote environment NnThe roster operates Monday to Friday between 7.00 am and 5.30 pm. There are no weekend shifts. About You NYou will be confident communicating with a diverse range of people and able to remain calm,



professional and solutions focused during challenging conversations. N You will also be comfortable working independently, managing your time and staying engaged while working remotely. N To be considered, you must: Nn Be based in Queensland N Hold a current Queensland Blue Card N Be available to work full time hours N Have previous experience in customer service, contact centre or sales N Have experience workingin a hybrid or fully remote environment N Demonstrate strong complaint handling and communication skills N Have a calm, empatheticand solutions focused approach N Be confident navigatingmultiple systems N Have a reliable internet connection and suitable home office setup N The Advantagesnn Fully remote working arrangement N Monday to Friday rosterwith no weekend work N Six month contract withpotential for extension N Supportive team environment and ongoing training N The opportunity to build your customer service career N Meaningful work supporting families across Australia NnIf you enjoy helping people, resolving challenges and creating positive experiences, this is an excellent opportunity to grow your career in a purpose driven customer service environment. N Please submit your current resume to apply. To learn more about Davidson, visit davidsonwp.Com.

📌 Customer Care Consultant (Brisbane)
🏢 Davidson
📍 Brisbane