eCommerce Operations ExecutiveApplication Deadline: 17 November 2026Department: MarketingEmployment Type: Permanent - Full TimeLocation: AustraliaDescriptionGreat People Work Here.Twinings & Co has a proud history spanning over 300 years and operates on a global scale. With strong brand positioning we are viewed as a market leader in our field. The Australian operations continue to enjoy a positive growth trajectory. We are a high performing business that is focused on employing the best talent in the market to deliver on the business' transparent vision for success.Job Purpose The eCommerce Operations Executive looks after day-to-day activity across Amazon and eGrocery, keeping product listings up to date, coordinating retail media campaigns and reporting on results.The role works with Sales, Supply Chain, Marketing, Finance, agencies and retailers to keep products available and easy to find online, fix listing and content issues, and improve the online shopping experience.This is a hands‐on role with responsibility for routine tasks and follow‐up. More complex issues and decisions on budgets or strategy sit with the National Business Manager - eCommerce.Key ResponsibilitiesAmazon Catalogue OperationsKeep the Amazon catalogue accurate and up to date in Vendor CentralCreate and update ASINs, EAN/GTIN mappings, product details and variationsCheck listings and fix issues that prevent products from being found, ordered or purchasedRaise and follow up cases with Amazon Vendor Central Support, escalating issues that need further helpGather product data, GS1 documents and information from internal teams to set up or correct listingsTrack open catalogue issues, who is responsible and what needs to happen nexteGrocery Digital Shelf & Product ContentKeep product information accurate,



complete and up to date across eGrocery sitesMaintain the eCommerce product and content library, including images, descriptions, specifications and product detailsUpdate content for new products, range changes and packaging changesUse retailer and digital shelf tools to check product content, availability and search visibilityHelp coordinate ratings and reviews activity and track which products are coveredWork with internal teams, agencies and retailers to gather content and images, get approvals and publish updatesRetail Media & CitrusAd CoordinationSet up and manage CitrusAd and other retail media campaigns using approved briefs, budgets and plansCheck campaign settings, products, dates and creative before launchTrack click-through rate, cost per click, return on ad spend and conversion, and adjust campaigns within agreed limitsReport on campaign results, what worked and what needs to changeAlign campaigns with promotions, new product launches and key trading periodsSeek approval for budget changes or changes to campaign strategy, and flag significant performance issueseCommerce Operations, Reporting & AnalysisHelp set up promotions, update pricing, check online availability and complete retailer portal tasksInvestigate day‐to‐day issues affecting online sales or the shopping experience and work with the right teams to resolve themPrepare regular reports on Amazon, eGrocery,



digital shelf and retail media activityReview sales, availability, traffic, conversion and campaign results to highlight risks, trends and opportunitiesKeep trackers, process guides and operational records up to dateProvide data and updates to support forecasts, budgets and customer plansSkills, Knowledge and ExpertiseEssentialExperience in eCommerce operations, digital merchandising, marketplace support, retail media, product content or a similar roleExperience updating online product listings, SKU data or content through retailer portals, marketplaces or content systemsAn understanding of how product content, search visibility and availability affect online salesIntermediate Excel skills, including filters, lookups, pivot tables and basic data analysisAttention to detail and the ability to organise competing tasks, meet deadlines and keep track of open issuesClear written and verbal communication, with confidence following up with others and asking for help when neededA practical approach to solving problems and willingness to learn new systems and processesDesirableExperience with Amazon Vendor Central, CitrusAd or another retail media platformExperience in FMCG, retail, consumer goods or an agency working with retail clientsSome experience with ratings and reviews, digital shelf or product content platformsExperience with product information or digital asset systems, content management tools, Power BI, Profitero, NIQ or similar toolsFamiliarity with Amazon, Woolworths or Coles online platformsBenefitsAdditional 1% SuperannuationFlexible / Hybrid working optionsBirthday Day LeaveDiscounted Twinings Co productsAccess to LinkedIn LearningAccess to ABF Networking, connect, collaborate, and grow across the ABF Group.

📌 Ecommerce Operations Executive (Australia)
🏢 Twinings
📍 Australia