Future Business Technology Group – Southport QLDYou'll work across a broad range of customer environments, providing remote and onsite support while helping manage their day-to-day IT systems. The position is based in Southport CBD, with periodic travel to our Brisbane office and customer sites across South East Queensland.Key responsibilitiesLevel 1 and Level 2 remote and onsite supportMicrosoft 365 administration, including Entra ID, Exchange, SharePoint, Intune and DefenderWindows and macOS workstation and server environmentsUser onboarding, offboarding, accounts and permissionsNetwork troubleshooting across routers, firewalls, switches, Wi‐Fi, VLANs, DNS and DHCPManaging customer devices and assets through RMM platformEndpoint security, cybersecurity monitoring and remediationBackup monitoring, troubleshooting and managementMicrosoft 365, workstation, network and hardware deploymentsHosted VoIP phone system and handset supportAbout youSolid hands‐on experience with Microsoft 365 administrationExperience with Windows and macOS environmentsMicrosoft Intune, Defender, Entra ID,



Exchange and SharePoint experienceNetworking and Wi‐Fi troubleshootingEndpoint security and backup solutions experienceRMM and remote support tools experienceHardware and software troubleshootingBasic VoIP and business telephony knowledgeCurrent Australian Driver's LicenceAbout usFBT Group is a proudly Australian-owned technology company with over 40 years in business. Starting in business communications and telecommunications, we've continued to evolve with technology and today provide Managed IT, Microsoft 365, Cyber Security, Cloud, Networking, Backup and Business Telephony solutions to customers across Australia. With offices in Southport CBD and Brisbane Southside, we're a growing team of experienced professionals.Competitive salary based on experience and qualificationsSouthport CBD office locationVaried work across IT, Cloud, Cyber Security, Networking and TelecommunicationsExposure to customers and environments across AustraliaMix of helpdesk, onsite and project workOngoing training and support for relevant industry certificationsGenuine chance to grow your technical careerSupportive and experienced teamAnnual team-building events, including overseas team trips

📌 Level 2 It Support Technician / Systems & Network Administrator (Gold Coast)
🏢 Future Business Technology Group
📍 Gold Coast