Job Description

The Inside Sales and Customer Service Specialist for EZ Concept is responsible for following up quotes, architects, researching projects, entering orders and managing customer enquiries.

KEY EFFECTIVENESS AREAS/RESPONSIBILITIES

- Duties & Responsibilities

Main Activities:

- A knowledge of the Door and Door Frame Industry would be preferable
- Enter Orders into the Netsuite System.
- Telemarketing to Potential Clients and Architects on the EZ Concept range
- Working with customers on projects
- Sending out samples to qualified prospects and architects
- Enter leads and contacts into NetSuite
- Understand and maintain confidentiality relating to all business activities, especially relating to manufacturing details and customer/ supplier details.

Performance standards:

- Work as a team with the Sales department to do whatever is needed.
- Have outstanding Phone and Communication Skills
- Manage time in an effective manner.
- Confidentiality is paramount.

SELECTION CRITERIA

Required Skills:





- Advanced Computer Skills
- Customer Service Oriented
- Telemarketing Ability
- Reasoning Ability
- Ability to read, write, and comprehend instructions, correspondence & memos
- Excellent interpersonal skills
- Decision making skills
- Attention to detail and high level of accuracy

Preferred skills:

- Effective verbal and listening communication skills
- Stress management skills
- Time management skills
- Oral Communication Skills
- Written Communication Skills
- Reading Skills
- A Knowledge of Netsuite – Our ERP System

Personal Attributes:

The incumbent must maintain strict confidentiality in performing the duties of the 2nd shift Supervisor. Must also demonstrate the following personal attributes:

- To be honest and trustworthy
- Be respectful
- Possess cultural awareness and sensitivity
- Be flexible
- Demonstrate sound work ethics

Link to this job

📌 EZ Concept Inside Sales Representitive (Melbourne)
🏢 Studco Building Systems
📍 Melbourne