Customer Service Specialist / Personal Banker

As our highly valued Customer Service Specialist based in Capalaba your role will provide support and serve the local community as the first point of contact for our customers and their retail banking needs.

You’ll make an impact by:

- Helping customer meet their financial goals through our great value savings, insurance and personal lending products
- Deliver sales and lending results
- Supporting our purpose of helping every Australian own their own home.

To succeed in this role, you will enjoy:

- Learning new things such as new products, services, and ways of working
- Challenging yourself to go above and beyond with each customer conversation
- Meeting new people and building connections in your local community
- Helping solve problems for customers by matching products and solutions to needs
- Getting results that help our customers achieve their financial and lifestyle goals!
- Protecting customers through strict adherence and compliance to policies and regulations

Why Great Southern Bank?

Whatever your role with us, you’ll be part of a force for good. We’re owned by our customers right here in Australia, so our success benefits everyday people and families. Working at Great Southern Bank, you’ll also enjoy a range of fantastic benefits, some examples include:

- Helping you unlock a brighter future by investing in your development and wellbeing, offering you study leave, a day for you and professional wellbeing coaching.
- Benefits that support you and your wellbeing so that you can thrive at work and at home, today and tomorrow. Enjoy access to our wellbeing centre.
- Helping you to achieve your financial goals and positively impact your family and community. We offer discounts on a wide range of Great Southern Bank products and services such as savings and transaction accounts, insurance, home loans and more!

Imagine working for a bank that truly helps people. You can.

At Great Southern Bank, we value diverse backgrounds, cultures, abilities and experiences - including Aboriginal and Torres Strait Islander peoples, veterans,



people with disability, and the LGBTQ+ community. We empower our people to do their best every day.

We move with purpose, are curious about what’s next, remain focused on what matters most, and are ready to find smarter ways to help our customers and communities thrive.

Looking for your next customer service opportunity with an immediate start? Join a well‑established FMCG organisation that is known for its fast‑paced environment, strong market presence, and supportive team culture. This is an excellent opportunity to secure a short‑term assignment with the potential for extension while gaining experience within a respected industry leader.

About the Company: Our client is a long‑standing FMCG business supplying a broad range of consumer products across Australia. With a reputation built on quality, reliability, and exceptional customer service, they offer a friendly and collaborative workplace where team members are valued and supported.

About the Role: We are seeking an experienced and motivated Customer Service Officer to join the team on an initial 6‑8 week assignment.

Working Monday to Friday from 7:00am to 3:00pm, you will play a key role in delivering outstanding customer service while managing a high volume of enquiries and order processing activities.

Key responsibilities include:

- Processing customer orders via phone, email, and live chat
- Managing returns, exchanges, and customer enquiries
- Ensuring accurate data entry and order processing
- Making outbound calls to confirm order details and customer information
- Maintaining and updating customer records
- Building strong relationships with customers and internal stakeholders




- Working collaboratively with the wider team to meet service and performance targets

About You: To be successful in this role, you will bring:

- Previous customer service experience in a busy environment
- Strong attention to detail and accuracy
- Excellent communication and interpersonal skills
- A qualified and confident phone manner
- High computer literacy and the ability to learn new systems quickly
- The ability to multitask and prioritise effectively in a fast‑paced environment
- Experience using Dynamics 365 (highly advantageous)
- FMCG industry experience (highly regarded but not essential)

What’s on Offer?

- $36.81 per hour + Super
- Monday to Friday schedule with no weekend work
- Inner South Brisbane location
- Ample street parking available
- Opportunity to gain experience with a well‑known FMCG organisation

Our client is a leading national energy supplier, providing gas solutions to homes and businesses across Australia. We are seeking a customer‑focused Customer Service Officer to join their Lytton team, assisting with customer enquiries, processing orders and supporting daily administration.

Hours: Full‑time hours, Monday to Friday - no weekends! Start times between 7:30am and 8:30am.

Salary: $38.88 per hour

Benefits: Opportunity for career growth

About the role: Respond to customer enquiries via phone and email, process orders, maintain accurate records, liaise with internal teams, complete data entry and general administrative duties.

About you: Previous experience in customer service or administration, strong communication skills, confident computer skills, high attention to detail, ability to manage competing priorities, reliable transport to Lytton, willingness to complete a police check, pre‑employment medical and drug and alcohol screening.

Job Tags: N/A

All positions require a valid Date of Birth, proof of eligibility to work in Australia, and pass comprehensive background checks including police clearance.

Contact: The hiring team will reach out via email after reviewing applications.

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