Receptionist Administration Assistant – Maitland, NSW

Permanent - Full Time, 38 hours per week. Located in East Maitland, NSW at our residential care service.

Salary packaging – novated leasing options. Birthday leave – take time to celebrate with your friends and family.

Job Description

Receptionist Administration Assistant you'll be the friendly face and first point of contact for our residential care home, creating a warm welcome for residents, families, visitors and staff. This is a rewarding opportunity for someone who thrives in a busy environment, enjoys building relationships and takes pride in delivering exceptional customer service while keeping operations running smoothly behind the scenes.

Responsibilities

- Create a welcoming, skilled and "feel like home" experience for residents, families, visitors, contractors, health professionals and staff.
- Deliver outstanding reception services, including managing calls, enquiries, visitors, mail, bookings and customer support with warmth and professionalism.
- Coordinate visitor screening, access cards, keys, ICT asset tracking and day-to-day reception operations to ensure the home runs smoothly.
- Provide high-quality administrative support to the leadership team, including scheduling, correspondence, document preparation, events and communications.
- Process invoices,



visa card reconciliations, records management and office administration tasks with a high level of accuracy and attention to detail.
- Build positive relationships across the home and contribute to a customer-focused culture that reflects our values.

Essentials

- Previous Reception and/or Administration Support experience in a fast-paced environment.
- Exceptional customer service, communication and interpersonal skills with the ability to remain calm and professional when managing competing priorities.
- Strong organisational skills, attention to detail and the ability to effectively juggle multiple tasks and deadlines.
- Proficiency in Microsoft Office Suite (Word, Excel and Outlook) and confidence using administration systems and technology.
- Current Criminal History Check suitable for aged care, or willingness to obtain one.

About Us

Fresh Hope Communities exists to create spaces that cultivate belonging and places that feel like home. For almost 90 years, we have provided quality support and lifestyle choices across retirement, residential and respite settings. We are an Equal Opportunity employer and we value inclusion and diversity.

We’d love to hear from you! Apply now

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📌 Receptionist Administration Assistant (Maitland)
🏢 Fresh Hope Communities
📍 Maitland