Leadership Position
Sydney, Australia
Head of Workforce Deployment
Drive our strategic workforce planning and talent deployment to ensure exceptional NDIS support and maximize participant outcomes.
Our Mission
At The Well Team, we're dedicated to transforming lives through exceptional NDIS support services. Our WorkWell™ Model guides how we recruit, deploy, and develop our team members to deliver personalized care.
As our Head of Workforce Deployment, you'll pioneer creative approaches to talent management that ensure the right people with the right skills are matched to the right participants at the right time—creating the foundation for life-changing support.
Role Purpose
As our Head of Workforce Deployment, you'll lead a department dedicated to recruiting, onboarding, deploying, and supporting the right people for every care need—delivering the backbone for scalable, compliant, and rapid service delivery.
You'll be responsible for developing and implementing the systems that transform our WorkWell™ Model principles into day-to-day staffing reality. Leading our HR Specialist team, you'll build sophisticated talent acquisition, deployment, and development processes that sit at the intersection of strategic planning and operational execution.
As a key WorkWell™ contributor, you'll enable the "recruitment-first" and "deployment-ready" execution, ensure rapid matching and redeployment for client/staff fit, and own compliance and onboarding for all workforce—directly contributing to exceptional participant outcomes and organizational growth.
Key Responsibilities
Strategic Talent Acquisition & Planning

- Develop and implement the recruitment-first foundation of our WorkWell™ Model, ensuring we attract exceptional talent aligned with our values
- Create strategic workforce plans that anticipate growth needs across all service lines and regions




- Establish candidate assessment frameworks that identify both technical capabilities and values alignment
- Implement innovative talent attraction strategies that establish The Well Team as an employer of choice in the NDIS sector

You Will Succeed If You...
Think Strategically About Talent
See workforce planning as a competitive advantage
Balance People & Systems
Create human-centered processes that scale efficiently
Are Data-Driven
Use workforce analytics to drive continuous improvement
Innovate Persistently
Continuously evolve workforce approaches for better results
Believe in Purpose-Aligned Talent
Understand that our mission is achieved through people who share our values
WorkWell™ Model Integration
This role is foundational to our WorkWell™ Model, particularly through:

- Recruitment-First Approach

Building and implementing sophisticated talent acquisition methods that identify the right people from the start

- Deployment-Based Infrastructure

Creating the systems that enable precision matching of staff to participant needs

- People-System Integration

Ensuring our workforce strategies directly enhance participant experiences and outcomes
Job Details

- Employment Type

Full-Time

- Start Date

Immediate

- Department

Workforce Development

- Reports To

Managing Director
Key Performance Areas

- Staff recruitment quality and efficiency metrics
- Staff retention and engagement scores
- Workforce utilization and scheduling effectiveness
- Staff-participant matching success rates
- Workforce development program effectiveness

Qualifications

- 5+ years in HR/Workforce Planning leadership
- Degree in Human Resources, Business, or related field
- Experience in healthcare/disability services preferred
- Strong analytics and workforce planning skills
- Proven systems thinking and implementation ability

📌 Sydney Head of Workforce Deployment (City of Sydney)
🏢 The Well Team
📍 City of Sydney