BYD is a high-tech company devoted to technological innovations for a better life. BYD is dedicated to providing zero-emission energy solutions.

As a leading battery-electric zero-emission vehicle (ZEV) manufacturer, BYD has created a broad range of battery-electric, hybrid-electric, and internal combustion (IC) passenger vehicles. Developing electric vehicles that are intelligent and connected, BYD is inaugurating a new age of automotive innovation featuring a sleek design and an innovative user experience.

About the Role

The Aftersales Training Manager is responsible for the development, implementation, and continuous improvement of Aftersales technical and non-technical training programs across the BYD and Denza dealer network.

This role ensures dealership personnel possess the skills, knowledge, and capability required to deliver exceptional customer service, accurate diagnostics, effective repairs, and compliance with OEM standards. The position plays a critical role in supporting network growth, new model launches, electrification technologies, and achieving customer satisfaction objectives.

Key Responsibilities

Develop and execute the National Aftersales Training Strategy for BYD and Denza.

Design annual training plans aligned to business objectives, new vehicle launches, and network capability requirements.

Identify skill gaps across the dealer network and implement targeted development programs.

Develop induction programs for new dealership appointments.

Lead, coach and develop the National Aftersales Training Team, including Technical and Non-Technical Trainers, Training Coordinators and external training resources.

Establish clear team objectives, KPIs and performance expectations aligned with Aftersales business priorities.

Oversee training resource allocation, workforce planning and succession development to support network growth.

Foster a high-performance culture focused on collaboration,



accountability and continuous improvement.

Ensure consistent training delivery standards across all trainers and locations.

Conduct technical and non-technical training sessions as required to support dealer network and business needs.

Dealer Network Capability Development

Monitor dealer training compliance and certification levels.

Maintain dealer training matrices and competency records.

Provide recommendations to Regional Service Managers regarding dealer capability improvements.

Support dealer performance improvement initiatives through targeted coaching and development.

Conduct dealership visits to assess training effectiveness and operational standards.

Manage the OEM Learning Management System.

Maintain training records, course attendance, certifications, and compliance requirements.

Support with development of e-learning modules and webinar-based content.

Generate regular reports on training completion and network competency levels.

New Vehicle Training & Readiness

Plan and coordinate technical training programs for new vehicle launches and product introductions.

Collaborate with Product Planning, Engineering, Technical Support and Aftersales Operations to identify training needs and develop relevant learning materials.

Ensure dealer and technical staff are adequately trained and prepared ahead of new vehicle launches.

Develop and deliver training on emerging technologies, new products and technical updates to maintain workforce competency.

Training Material Development

Oversee the development, review and localisation of technical and non-technical training materials using global BYD and DENZA resources.

Ensure training content is accurate, up to date and compliant with Australian regulatory, safety and OEM requirements.

Continuously improve training materials to reflect new technologies, product updates and dealer network needs.

Safety & Compliance

Ensure training activities comply with Work Health and Safety (WHS) legislation, high-voltage batter

📌 Aftersales Training Manager (City of Monash)
🏢 BYD Automotive
📍 City of Monash