Function: Route Assessment Support or Performance Based Standards Support
- Assess requests and issue appropriate Permits for Restricted Access Vehicles (RAV).
- Provide timely and accurate advice to customers on RAV related matters.
- Provide responsive advice to enable timely and effective processing, issue, and reissue of permits.
- Participate and provide support for the planning and technical functions associated with RAVS access to the road network.
- Participate in the development and continuous improvement of the section's practices and processes.
- Perform route assessments for safety, access or infrastructure and development initiatives.
- Provide advice and assistance to the helpdesk in attending and resolving customer enquiries.
- Build and maintain professional and effective working relationships with internal and external stakeholders by providing a responsive and accurate information service.
- Build and enhance working relationships with the access section team members, external stakeholders and across the department.
Note: Regional travel and overnight stays are required from time to time.
ESSENTIAL:
Skills, knowledge, and experiences in:
- Provision of customer focused service.
- Work organisation with the ability to meet work schedules and deadlines.
- Ability to communicate effectively in verbal and written form.
- Ability to use initiative in problem solving and decision making.
- Ability to operate effectively in a team.