At Right at Home, we believe great care starts with great people, strong relationships and a commitment to making a difference.

The Scheduling Officer plays an important role in ensuring our clients receive reliable, consistent and person-centred support by coordinating the delivery of care and supporting the people who make it possible.

This is a varied and rewarding chance for someone who enjoys working with people, solving problems, staying organised and helping a team succeed.

The role is responsible for coordinating client services, managing scheduling and maintaining effective systems and processes that support quality care and compliance with relevant aged care, disability and community care requirements.

In addition to scheduling, the position will support client enquiries and relationship management, recruitment, onboarding, staff compliance and other People & Culture activities.

We are looking for someone who is approachable, proactive and genuinely enjoys supporting both clients and colleagues to achieve positive outcomes.

Client Focus

Build positive and trusting relationships with clients, families, referral partners and Care Team members.

Respond to client enquiries, information requests, feedback and concerns with empathy, patience and professionalism.

Act as a key point of contact between clients, families, referral sources, Care Workers and office staff.

Ensure every interaction reflects the Right at Home commitment to respectful, compassionate and person-centred care.

Use effective communication skills, including active listening, information gathering,



problem-solving, negotiation and conflict resolution.

Develop an understanding of individual client needs, preferences and care requirements to support appropriate service delivery.

Assist clients and families with information about available services and care options.

Support the delivery of care by ensuring appropriate Care Team members are matched with clients based on their needs, preferences, skills and availability.

Respond to scheduling changes, service disruptions and client concerns in a timely and considered manner.

Work collaboratively with the Care Team to maintain continuity of care and a positive client experience.

Support accurate billing by ensuring scheduled services and changes are appropriately recorded and communicated.

Administrative Functions

Coordinate and maintain client schedules to ensure services are delivered reliably, efficiently and in accordance with care plans.

Maintain and update relevant operational systems, including Visual Care, CRM, policies, procedures and service agreements.

Support the recruitment, interview coordination, onboarding, orientation and retention of Care Team members.





Assist with preparing new employees for commencement, including coordinating documentation, system access and onboarding requirements.

Monitor and follow up on employee compliance requirements, qualifications, training and mandatory documentation.

Support People & Culture activities, including recruitment administration, employee records, compliance tracking and staff communication.

Liaise with the accounts department to support accurate billing in accordance with approved care plans and services delivered.

Assist with maintaining effective administrative processes that support operational efficiency, quality and compliance.

Provide general administrative support to the team as required.

Business Function

Manage new client enquiries and follow the Right at Home inside sales process.

Record, track and follow up on client enquiries through CRM and Visual Care systems.

Build and maintain positive relationships with prospective clients, families and referral partners.

Support management with business development opportunities and community engagement.

Assist with the coordination and implementation of effective in-home care service models.

Contribute ideas and initiatives that improve service delivery, strengthen client relationships and support business growth.

Maintain current knowledge of the aged care, disability and community care sectors.

Support the organisation's commitment to delivering high-quality services that meet client needs and organisational requirements.

Documentation

Ensure

📌 Scheduling Officer (Townsville)
🏢 Right At Home
📍 Townsville