Job Category: Health and Wellbeing Services

Job Description

Join the Kalwun Team - Make a Real Impact in Community

* This is an identified position, applicants must be an Aboriginal or Torres Strait Islander person *

Kalwun Development Corporation Ltd, a proud Aboriginal and Torres Strait Islander community-controlled organisation, is calling on passionate changemakers to join our Miami clinic.

Whether you’re delivering frontline services, supporting our community behind the scenes, or helping to strengthen cultural connections, your work will make a real difference in the lives of Aboriginal and Torres Strait Islander people across South East Queensland. Kalwun offers a wide range of programs across health, community, and family services, all grounded in culture, care, and connection.

About the role
Youwill provide quality customer service, effective and efficient administration support and you will play an integral role in our overall patient engagement and attendance. You will be working in a professional environment assisting Aboriginal and Torres Strait Islander people with a range of complex health related issues. This is a full-time position, and the clinic is only open Monday to Friday. We areseeking an individual who can work under pressure in a fast-paced environment, multi-task, and remain compassionate at all times.

What you'll be doing

- Booking and confirming client appointments
- Providing efficient and courteous customer service
- Providing administrative support to clinical staff
- As this is a key front line role, you must be well presented, welcoming and professional
- Experience in an administrative role within the healthcare industry is desirable.

About You

You’re someone who:

- Builds robust, respectful relationships with Aboriginal and Torres Strait Islander communities
- Brings experience ina similar role, or excellent customer service skills




- Is passionate about making a positive impact and supporting others with heart and purpose
- Excellent written and verbal communication skills
- Demonstrated computer literacy including proficient keyboard and data entry skills
- Prior experience working in a front line customer service role
- Ability to work effectively as part of a multi-disciplinary team
- Considerable tact and diplomacy and ability to maintain confidentiality
- Proven ability to display professional courteous manner when dealing with patients, staff and the general public
- Ability to work independently and to demonstrate initiative
- Understanding of Medicare billing items is desirable.

Requirements

- National police check
- *IDENTIFIED POSITION - To perform this role it is essential that the person who holds the position be an Australian Aboriginal or Torres Strait Islander person. It is therefore a genuine occupational requirement under section 25 of the Anti-Discrimination Act 1991 that applicants are Australian Aboriginal or Torres Strait Islanders. A Confirmation of Aboriginality will need to be provided.

What we offer
Kalwun values the contributions of all staff and is committed to providing an inclusive workplace where all staff feel accepted, included and welcomed. Our Employees enjoy a variety of benefits including:

- Competitive salary $66,630 + super
- Salary sacrifice of $15,900 per annum which can significantly increase your take home pay, plus meal and entertainment expenses of $2,650
- Company that is focused on improving the health and wellbeing of our community
- 5 weeks annual leave + extra paid personal leave
- Paid parental leave
- A workplace where mob lead the way.

Our Commitment to Culture
Kalwun strongly encourages Aboriginal and Torres Strait Islander peoples to apply. We are committed to creating a culturally safe, inclusive and respectful workplace where staff and clients feel valued, heard and supported.

Together, let’s build stronger futures for our kids, our families, and our communities.

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📌 Medical Receptionist (City of Gold Coast)
🏢 Kalwun Development Corporation
📍 City of Gold Coast