Support Worker – Reducing Demand Program

POSITION VACANT

North West Queensland Indigenous Community Social Services Ltd.

Support Worker – Reducing Demand Program

Casual

About us

North West Queensland Indigenous Community Social Services Ltd (NWQICSS) is a proud Aboriginal and Torres Strait Islander community-controlled, not-for-profit organisation based in Mount Isa. Guided by a First Nations-majority board and the vision "Life to the full," we deliver culturally secure, trauma-informed services across justice, health, housing, education and family support. As a Public Benevolent Institution, we work every day to create real opportunities for our people and community.

About the Program

The Reducing Demand Program provides culturally safe, holistic and trauma-informed support to individuals and families affected by alcohol misuse.

The program focuses on promoting healthier choices and positive lifestyle changes through cultural healing, alcohol education, individual support and community-based activities. It aims to strengthen individuals, reconnect them with culture and community, and support long-term positive outcomes for the Mount Isa community.

Key Responsibilities

- Assist in planning and delivering cultural healing activities, including on-country visits, cultural activities and yarning circles.

- Support the delivery of culturally appropriate alcohol education, awareness sessions and workshops.

- Provide practical support and guidance to individuals affected by alcohol misuse, using a respectful and non-judgemental approach.

- Assist with coordinating peer support, recovery activities and family support initiatives.

- Build positive relationships with clients, families, Elders and community members.





- Work collaboratively with other service providers and community organisations to improve client outcomes.

- Support clients to access appropriate health, counselling, wellbeing and other community services.

- Maintain accurate client records, case notes and program reports in line with organisational policies and procedures.

- Participate in team meetings, training and professional development activities.

Essential Criteria

- Understanding of Aboriginal and Torres Strait Islander cultures, cultural practices and their importance in healing and wellbeing.

- Strong interpersonal and communication skills, with the ability to build respectful relationships with individuals, families and community members.

- Ability to work effectively with people experiencing alcohol-related challenges and other complex circumstances.

- Demonstrated ability to maintain confidentiality, professional boundaries and a non-judgemental approach.

- Good written communication skills and computer literacy, including the ability to maintain accurate records and complete reports.

- Ability to work independently and as part of a team.

- Willingness to participate in ongoing training and professional development.

- Current Queensland Driver Licence.

- Current National Police Check or willingness to obtain one.

Desirable Criteria

- Previous experience in community services, alcohol and other drug (AOD) support, youth work, family support or a similar role.

- Knowledge of local community services and support networks in Mount Isa.

- Certificate III or higher qualification in Community Services, Alcohol and Other Drugs, Mental Health or a related field.

Office Address:

17 Stanley Street
Mount Isa QLD 4825

Aboriginal and Torres Strait Islander people are encouraged to apply.

Applications due close of business: Wednesday 18 November 2026

NWQICSS is an equa

📌 Support Worker – Reducing Demand Program (Mount Isa)
🏢 North West Queensland Indigenous Community Social Services
📍 Mount Isa