This is a Fixed Term Full Time or Fixed Term Part Time appointment, for up to 12 months, with the possibility of extension and/or permanency.

We currently have 1.0 FTE available.

- Some travel to community health sites will be required for this role.
- Flexible working hours and locations, including the option for work-from-home arrangements and afternoon shifts.

About The Role

CAHS is seeking a dedicated Quality Assurance and Training Officer to join our Security Services team. This role is responsible for reviewing security operations, identifying opportunities for improvement and developing the capability of Security Officers across hospital and community health settings. You will help ensure Security Services remain safe, effective and aligned with legislative and organisational requirements.

Reporting to the Security Manager, you will lead the review and continuous improvement of security operations across CAHS, ensuring practices align with relevant legislation, accreditation standards, policy requirements and organisational expectations.

You will identify risks, compliance issues and capability gaps, and develop practical solutions through training, procedural improvements and service development initiatives. This includes coordinating and delivering training programs, developing learning resources, engaging external training providers and subject matter experts, and ensuring Security Officers maintain the competencies required to operate in a complex healthcare setting.

Your ability to build strong relationships with security personnel, clinical teams,



external stakeholders and service providers will be critical to success, as you provide specialist advice, deliver security awareness initiatives and support continuous improvement across CAHS Security Services.

Key Responsibilities Include

- Conducting audits, reviews and assurance activities to assess compliance with legislative, policy and operational requirements.
- Analysing incidents, risks and performance trends to identify capability gaps and improvement opportunities.
- Developing, coordinating and evaluating training programs to support Security Officer competency and operational readiness.
- Providing specialist advice on security systems, technology, physical security and operational practices.
- Developing and maintaining procedures, guidelines and training resources that support contemporary security operations.
- Collaborating with clinical teams, stakeholders and service providers to strengthen security capability and awareness.
- Making recommendations that improve security performance, compliance and service delivery.

If you have significant experience in the design, implementation and evaluation of training and quality improvement processes within a large and diverse organisation,



we encourage you to apply An understanding of security operations in a healthcare setting is of benefit.

About Our Team

The Security Team at the Child and Adolescent Health Service (CAHS) plays a crucial role in maintaining a safe and secure environment across Perth Children’s Hospital (PCH) and other CAHS sites including emergency departments, mental health areas, and community health facilities. Dedicated to protecting staff, patients, and visitors from violence and aggression, they work closely with clinical teams, allowing healthcare professionals to focus on delivering exceptional care to children and young people.

The team undergoes comprehensive site‑specific and internal training, including clinical de‑escalation and security‑specific techniques, ensuring they are well‑prepared to handle a wide range of situations effectively.

Their responsibilities include responding to emergency codes, duress alarms, and other urgent situations throughout the hospital and its premises. They also manage security systems, oversee access control, and conduct regular patrols. Additionally, the team handles incidents requiring law enforcement involvement and is responsible for the hospital's helicopter landing operations.

Role Related Questions

We encourage you to contact Steven Hayward on phone 0484 933 034 or email [email protected] with any specific questions related to this role.

Help in submitting your application

If you experience technical difficulties while applying online, please contact Employee Services on 13 44 77 for immediate assistance during busine

📌 Quality Assurance and Training Officer (Australia)
🏢 Child and Adolescent Health Service
📍 Australia