Job Description

About the organisation

The organisation operates within the pharmaceutical sector, focusing on delivering quality healthcare products and services.

About the role

The Customer Service Specialist position is integral to maintaining high standards of customer service and operational efficiency. You will manage customer inquiries, process orders, and coordinate communication across various departments to ensure seamless service delivery.

Key responsibilities

- Handle incoming calls and emails from customers, processing orders and requests accurately
- Maintain customer service and logistics registers, ensuring timely updates
- Build customer loyalty through professional and courteous service
- Collaborate with internal teams, including sales and finance, to address customer needs
- Conduct shipping and invoicing tasks in the inventory management system
- Provide administrative support and manage customer records effectively
- Liaise with external partners to track shipments and resolve issues.

Skills & experience

- Proven experience in customer service and office administration, ideally in the healthcare or pharmaceutical sector
- Strong communication skills, both written and verbal, with the ability to manage customer feedback and complaints
- Proficiency in Microsoft Office, particularly Excel, for reporting and data management
- Ability to work independently and as part of a team, demonstrating a proactive approach to tasks.

What’s in it for you

Opportunity to work in a reputable organisation with a focus on quality and customer satisfaction. Engage in a collaborative work workplace that values flexibility and team contribution. Competitive salary reflecting your experience and skills.

NEW OPPORTUNITY
We’re seeking a passionate customer focused professional to join our team as a Customer Service Coordinator (CSC), on a casual basis. If you enjoy a role that offers a bit of variety, can be both quiet and busy, and you’re okay to be on your feet, then please read on…

WHO YOU ARE & THE ROLE

There are lots of qualities that we look for in our team, but above all we need people who are resilient, hands on and genuinely enjoy delivering good customer service. We have fun at work but at times we can be run off our feet, welcoming or saying goodbye to our residents.



A background in reception or hospitality will provide you with a good grounding for this role. Some of your essential skills will include strong written and verbal communication, good computer skills, organisational skills and a “we care” attitude.

At UniLodge we provide a home away from home for our residents and we aim to hire staff who will champion fostering a safe, secure and healthy living environment for our student residents. You may feel you do not meet all the criteria, but if you are eager to learn the UniLodge way, we still want to hear from you. This may be the first step to a new and exciting career path.

Some of the responsibilities will include, but not be limited to:

- Creating a friendly environment and delivering a positive resident experience,
- Assist with a range of enquiries related to student residency, studies, general needs, and overall wellbeing,
- Taking the initiative to monitor and report concerns and/or issues relating to resident safety and wellbeing and escalating as needed, and
- Coordinating and execute administrative duties (including incoming and outgoing mail, filing, etc.).

28th October, 2026

CURRENT OPPORTUNITY
We’re seeking a passionate customer focused professional to join our team as a Customer Service Coordinator (CSC), on a casual basis. If you enjoy a role that offers a bit of variety, can be both quiet and busy, and you’re okay to be on your feet, then please read on…

WHO YOU ARE & THE ROLE

There are lots of qualities that we look for in our team, but above all we need people who are resilient, hands on and genuinely enjoy delivering good customer service. We have fun at work but at times we can be run off our feet, welcoming or saying goodbye to our residents. A background in reception or hospitality will provide you with a good grounding for this role. Some of your essential skills will include strong written and verbal communication, positive computer skills, organisational skills and a “we care” attitude.





At UniLodge we provide a home away from home for our residents and we aim to hire staff who will champion fostering a safe, secure and healthy living environment for our student residents. You may feel you do not meet all the criteria, but if you are eager to learn the UniLodge way, we still want to hear from you. This may be the first step to a new and exciting career path.

Some of the responsibilities will include, but not be limited to:

- Creating a friendly environment and delivering a positive resident experience,
- Assist with a range of enquiries related to student residency, studies, general needs, and overall wellbeing,
- Taking the initiative to monitor and report concerns and/or issues relating to resident safety and wellbeing and escalating as needed, and
- Coordinating and execute administrative duties (including incoming and outgoing mail, filing, etc.).

A LITTLE ABOUT US

Across our workforce we have built an enviable culture of trust, engagement, collaboration, and fun. Our residents come from diverse backgrounds, and we want our teams to reflect this.

Our people are the heart of our business, and their contributions are valued and celebrated. We invest in the wellbeing and professional development of our team, offering access to ongoing training and career growth opportunities, performance recognition programs, and tools and resources to support mental health and wellbeing. And because everyone leads unique lives, we offer various leave options including study leave, parental leave entitlements, etc.

We invite you to visit to learn more about working with UniLodge.

Join our Team

To start your journey with us, apply now with your resume and cover letter.

UniLodge Living Group is committed to providing a safe, respectful, and inclusive workplace. As part of our recruitment process, candidates are required to declare any history of involvement in gender‑based violence, in line with our commitment to integrity, accountability, and the National Higher Education Code.

UniLodge Australia is part of the UniLodge Living Group. We are proud to be an equal chance employer and welcome applications from diverse backgrounds.

We are a 2026 Circle Back Initiative Employer – we commit to respond to every applicant. #J-18808-Ljbffr

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