Aureon Galactic is looking for a friendly and customer-focused Customer Care Executive to join our team. The role involves assisting customers, responding to enquiries, resolving issues, and ensuring a positive experience across all customer interactions.

Job Responsibility

- Respond to customer enquiries through phone, email, and online channels.
- Understand customer requirements and provide appropriate solutions.
- Handle customer complaints and resolve issues professionally.
- Maintain accurate records of customer interactions and requests.
- Coordinate with internal teams to address customer concerns.
- Follow up with customers to ensure timely resolution.
- Provide transparent information about Aureon Galactic's products and services.




- Escalate complex issues to the relevant team when required.
- Maintain a high standard of customer service and professionalism.

Job Requirement

- Previous experience in customer service or a similar role.
- Excellent verbal and written communication skills.
- Strong interpersonal and problem-solving abilities.
- Good attention to detail and organisational skills.
- Comfortable working with CRM systems and basic office software.
- Ability to manage multiple customer enquiries efficiently.
- A positive, professional, and customer-focused approach.

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📌 Customer Care Executive (Newcastle)
🏢 Aureon Galactic
📍 Newcastle