Monks - IT Office Support Specialist

Monks is seeking a highly motivated IT Office Support Specialist to join our team in the Sydney office. This role is crucial for ensuring the smooth operation of our workspaces, providing top‑notch technical support to our AU Monks, and maintaining a functional, well‑organized office workplace from an IT perspective.

Key Responsibilities

- Act as the primary on‑site contact for technical issues. Provide first‑line support for troubleshooting, addressing issues with computer hardware and software (Mac/Windows).
- Install, support, and perform routine maintenance on all in‑office hardware (computers, printers) and software.
- Ensure the proper functioning of meeting room equipment and technology. Support presentations and events.
- Be responsible for all IT equipment. Maintain organized storage, keep accurate track of stock.
- Handle the IT aspects of colleague transitions, including new‑hire equipment.
- Keep IT documentation and policies up to date.
- Assist with deploying new applications and technical solutions.
- Support the wider IT team by resolving FreshService tickets and addressing queries in Slack.
- Build strong relationships with all Monks and teammates, promoting a team‑oriented attitude.

Skills & Qualifications





- 1+ years of experience in a customer service or technical support role.
- Knowledge of macOS and Windows. Also working with Google Workspace, Jamf, Crowdstrike, Office365, Slack, and Freshservice.
- Proficiency in printer troubleshooting and maintenance.
- Strong interpersonal communication and relationship‑building skills.
- Fast and flexible self‑starter, able to manage time effectively.
- Certifications preferred but not required.

About Monks

Monks is the global, digital‑first, data‑driven, unitary operating brand of S4Capital plc, where our culture centers on how we show up for the work and for one another. In everyday execution, we drive momentum by choosing bold action rather than waiting for certainty. Above all, our teams are stronger together, bringing diverse perspectives into a unified team that communicates with clarity, trust, and mutual respect.

We are an equal‑opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects.

Employment Details

Employment type: Permanent full‑time

Location: Sydney, Australia

Software: Microsoft Office

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📌 Apac Head Of Business Technology — Strategic Tech Leader (Sydney)
🏢 fundicion vulco
📍 Sydney