As Account Manager in our Melbourne office, you will own the relationship with a portfolio of existing customers. Your focus is making sure customers have a positive experience with Global Health, that services are delivered within agreed terms and that we identify new ways to add value in each account.

This role is also a stepping stone. We are looking for someone with the ambition to grow into a new business role, winning new logo customers and running the full sales cycle from first conversation to signed contract.

Key responsibilities

Account management and customer experience

- Act as the primary commercial contact for an assigned portfolio of customers across Victoria and other regions as required
- Build trusted relationships with executive, clinical, operational and IT stakeholders
- Run regular account reviews, including quarterly business reviews, to track satisfaction, adoption and value delivered
- Work with the support team, implementation, product and clinical teams to resolve issues and keep customers informed
- Act as the voice of the customer internally, sharing feedback that shapes our product roadmap

Working within agreed terms

- Understand each customer's contract, service levels, scope and pricing, and manage the relationship within those terms
- Identify requests that fall outside scope and handle them through change requests or commercial proposals
- Manage renewals ahead of contract expiry, working with finance and legal on terms and approvals
- Keep account plans, forecasts and CRM records accurate and current

Growing existing accounts





- Develop account plans that map current products, stakeholders and whitespace across the Global Health portfolio
- Identify and qualify opportunities for upgrades, additional modules, new sites and services
- Prepare proposals, business cases and pricing in line with internal approval processes
- Deliver against agreed revenue targets

Building toward new business

- Support new business pursuits, including tenders, demonstrations and proposals, to build experience across the full sales cycle
- Over time, take ownership of a new business territory: prospecting, qualifying, running discovery, presenting solutions, negotiating and closing new logo customers

How success is measured

- This is a sales focused role so ARR is the key measure
- Customer satisfaction, measured through account reviews and feedback
- Revenue from existing accounts against agreed targets
- Quality and size of qualified pipeline created
- Accuracy of forecasts and CRM data
- Progress against a personal development plan toward a new business role

About you

Essential

- At least 2 years in account management or B2B sales, ideally in software or SaaS
- A track record of retaining and growing customer accounts against revenue targets




- Confidence engaging senior stakeholders, from executives to clinicians and IT leaders
- Confidence to demonstrate and present complex solutions in simple, understandable terms
- Excellent written and verbal communication, including proposals and presentations
- Disciplined use of CRM and forecasting tools
- A clear ambition to develop into a current business role

Desirable

- Experience selling into Australian hospitals, day hospitals, primary care or community health
- Exposure to tenders and formal procurement processes
- Familiarity with a structured sales methodology - tell us what works for you.

Attributes

- Customer focused, with a genuine interest in how healthcare is delivered
- Curious and proactive in spotting opportunities
- Resilient, organised and accountable
- A collaborative team player who works well across functions

Career pathway, what we offer and how to apply

Your pathway

We aim to support your move into new business through a structured development plan. This includes coaching, involvement in live new business pursuits and, as you demonstrate readiness, responsibility for winning new logo customers in your own territory.

What we offer

- The chance to work with healthcare organisations making a real difference to patients and clients
- A broad product portfolio to build your career on

How to apply Send your CV and a short cover note to [email protected] telling us: why a sales career in healthcare technology interests you.

📌 Account Manager/sales (Melbourne)
🏢 Global Health
📍 Melbourne