- Provide skilled client services to all Commission clients making contact through the public telephone enquiry line or public counter.
- Deliver high-quality mail services, including inward and outward correspondence and courier services management.
- Manage electoral enquiries made through the Commission's email address and fax.
- Display initiative when providing quality customer service and performing administrative tasks.
- Provision of pre-poll and postal voting services for non-Queensland electors when requested by interstate and overseas electoral authorities.
- Provide short-term administrative or project support to other divisions with the Commission.
- Support other divisions with the Commission regarding information management and recordkeeping processes and practices in accordance with the Commission's policy.
- Participate actively in all aspects of the conduct of electoral events.
- Undertake process mapping activities using the designated ECQ BPMN system. Work with subject matter experts to develop visual process maps that document, analyse, and improve business workflows, identify inefficiencies and bottlenecks, and support increased productivity and efficiency.
- Ensure the team's operations comply with relevant legislation, ECQ policies and procedures.