- Must be available to work 4pm-12am/ 12am-8am and 8am-4pm on weekdays and public holidays
- Casual, work from home opportunity based out of VIC/TAS/NSW/QLD
- SCHADS Level 3B ($40.49ph) + Super + Salary packaging options

Wellways is committed to reconciliation, lived experience and inclusivity. We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities, people with a lived experience of mental health and disability and people who identify as LGBTIQA+ to apply. Even if you only meet some of the criteria, we'd love to hear from you. About the opportunity The After-Hours Agent will provide staff and participants a centralised point of contact after business hours. The hours of operation are between the hours of 4pm and 9am Mon - Fri and 24 hours Saturday, Sunday and Public Holidays on a rotating roster with flexibility to work-from-home.

Key responsibilities of the role include:

- ESSENTIAL: Availability to work 4pm-12am/ 12am-8am and 8am-4pm on weekdays and public holidays
- Provide front-line support to Wellways staff across multiple programs, including:

- IT support

- Rostering

- Incident reporting

- PRN and medication support

- Emergency escalations
- Supporting Wellways programs operating beyond standard business hours, including residential and mental health programs
- Maintain clear communication and documentation to ensure effective handovers between shifts and business-hours teams
- Conduct routine file audits and support maintenance of up-to-date emergency summaries and compliance documentation




- Administrative functions such as document uploads
- Support provided for training, recruitment, and other Corporate Services
- Triage and manage IT-related requests, including but not limited to:

- Onboarding support

- Document/Case note Management

- File merging

- Password resets/Account unlocks
- Escalations

For these reasons it is essential the candidate demonstrate:
- Experience in mental health or community services is helpful - but not essential
- Certificate in Community Services, Mental Health, Disability, a related field or equivalent experience
- Experience in crisis response, incident management, or after-hours support
- Strong administrative and IT skills, with proficiency in CRM and rostering systems
- Ability to work autonomously and handle multiple tasks in a high-pressure environment

You will also need:

- Current Working with Children Check, NDIS Workers Screening Check, LCS2 Check and QLD Blue Card
- Right to Work within Australia
- Satisfactory National Police Records Check
- NDIS Worker Orientation Module Certificate
- Prior experience of working within the Mental Health industry or Community Service-based organisations (desirable)

About Us Wellways connects people,



strengthens families, and transforms communities for individuals of all ages experiencing disabilities or challenges to their social and emotional wellbeing. A leading for purpose mental health and disability support organisation operating nationally, our services span mental health, disability and community care and reach more than 7000 people each year!

Working with a diverse range of people, Wellways creates an inclusive community where everyone can imagine and achieve their hopes and potential.

What we offer

- A purpose driven culture where people can thrive, everyone is respected, and differences are valued
- An equitable, diverse, and socially inclusive work environment
- Salary packaging up to $15,899 enables you to spend a portion of your salary before it is taxed to pay for things like rent, mortgage repayments, car leasing
- Meal and Entertainment allowance via salary packaging up to $2,650 per annum
- Receive 17.5% leave loading every time you take annual leave

- Paid parental leave after 12 months of ongoing employment
- Access for you and your family to our Employee Assistance Program

For a confidential discussion about the role, we encourage you to contact Tekka Muscat, on [email protected] Wellways is committed to the safeguarding of children and vulnerable people. Successful applicants must undergo a comprehensive screening process prior to their commencement.

If you'd like to know more about our reconciliation commitment, click here Reconciliation | Wellways

📌 After Hours Agent (Melbourne)
🏢 Wellways Australia
📍 Melbourne