- Shape how AI is adopted and scaled across Technology
- Embed AI into coding, testing, engineering and operational workflows
- Turn AI experimentation into practical, measurable improvements

AI is changing how technology team’s work. This is an opportunity to shape that change, working directly with our Technology teams to identify where AI can solve real problems, rethink how work gets done and turn emerging capability into practical, measurable improvements.

About the role

As AI Capability Lead, Technology, you’ll own and lead Technology’s AI adoption and capability approach, aligned with NGM Group’s broader AI direction and transformation agenda.

Working closely with engineers, developers, testers, technology leaders and other specialists, you’ll identify where AI can genuinely improve the way work gets done. From coding and testing through to engineering and operations, you’ll help teams experiment, learn and turn the right ideas into practical, repeatable ways of working.

You’ll maintain a prioritised backlog of AI opportunities and establish how adoption, engagement, capability and productivity are measured. Through adoption forums and clear reporting, you’ll give leaders visibility of progress, value and barriers, using maturity assessments and external benchmarks to identify where to improve.

You’ll also coach and collaborate with other capability leads and AI contact points across NGM, sharing practical learning and success stories through communities of practice to strengthen capability and reinforce NGM’s safe-use expectations.

Key responsibilities

- Define and lead Technology’s AI adoption and engagement approach, aligned with NGM’s AI objectives and transformation agenda, taking teams from experimentation to sustained use.
- Develop and maintain an AI use case backlog across coding, testing, engineering and operations, regularly reviewing priorities against demand and expected value.
- Work with Technology teams to redesign engineering and operational workflows, identifying where AI and emerging technologies can remove friction, improve productivity and solve complex business problems.
- Partner with Change & Communications, P&C; and Learning & Development to deliver targeted learning and engagement that build trust, confidence and lasting behavioural change.
- Integrate adoption support into AI tool rollouts, working with Enterprise Applications and Testing teams on training,



pilots and change champions to embed tools into workflows and deliver measurable improvements.
- Establish adoption forums and measurement frameworks that give leaders visibility of engagement, capability, productivity and barriers, using external partners and benchmarks to assess Technology’s AI maturity and guide improvements.
- Coach other capability leads and AI contact points across NGM, sharing success stories and practices through internal communities to foster continuous learning and responsible AI use.

What we’re looking for

- Extensive experience leading major technology transformation, digital adoption or operating model change across large, complex organisations, working with senior leaders and multiple technology teams.
- Several years’ experience applying AI coding, testing or Microsoft AI tools within Technology teams, with evidence of embedding these tools into software development or engineering workflows and achieving sustained adoption.
- A strong track record of building capability across Technology teams through coaching, training, experimentation and supported rollout of new tools and ways of working.
- Strong knowledge of enterprise software development lifecycles, with practical understanding of where AI tooling can improve coding, testing, engineering and operational workflows.
- Experience establishing adoption governance and capability models within a regulated environment to support responsible AI adoption.
- Strong influencing skills, with experience working across senior leaders and technical teams to drive adoption and deliver measurable outcomes.
- A bachelor’s degree in technology, business, transformation or a related discipline, or equivalent relevant experience; postgraduate qualifications will be well regarded.

Why join us?

Beyond the expected perks that we’re proud to offer like fitness passports, corporate health insurance, and paid parental leave, we go the extra mile to offer benefits that truly enhance your work-life balance, career growth, and sense of belonging.

- Boredom? Never heard of it. We’re all about challenging, stimulating work that sparks innovation, fuels passion, and keeps you inspired every day.




- We’re all about bringing people together - whether it’s through open conversations, a culture of respect, or just having a laugh in a truly inclusive workplace.
- Learning never stops here. Whether it’s LinkedIn Learning, formal training, career coaching, study leave, or even a great podcast rec, we support every kind of growth—professional and personal.

About us

As one of Australia’s largest customer-owned banks, we’re a driving force in customer owned banking, operating under the trusted brands Greater Bank and Newcastle Permanent. With over 200 years of combined experience, we’ve helped hundreds of thousands of Australians achieve home ownership and providing a genuine alternative to the big banks—all while strengthening the communities we serve. At the heart of everything we do are our core values:

- Lead with heart – We genuinely care about achieving better outcomes for our customers and communities.
- Own the action – We build trust by doing things the right way, with honesty and transparency.
- Embrace prospect – We look ahead, focusing on our strengths and expertise to challenge the status quo.
- Thrive together – By working as one, we create the best possible future for our customers and communities

And we’re just getting started. Join a team shaping the future of trusted banking and make a real impact where it matters most.

A note to recruitment agencies: We’ve got this role covered, so no need to get in touch! As such, we are unable to accept unsolicited CVs and will not be liable for any associated fees. Thank you for your understanding!

NGM Group is committed to delivering trusted banking to enable our customers and communities to thrive. We do this by leading with heart, doing the right things in the right way, and by maintaining high standards of ethical behaviour in everything that we do. All applicants are therefore required to undergo a skills assessment, comprehensive background check, Bankruptcy Check and a National Police Check.

We are also working to reflect the vibrant communities we serve. We believe in creating an inclusive, diverse, and supportive workplace where everyone can thrive. If you require adjustments to be made during the recruitment process or would like to discuss any accessibility requirements, your Talent Acquisition Partner will be happy to engage in a confidential discussion and assist. Your unique talents and perspectives are what make us stronger.

📌 AI Capability Lead | Technology (Newcastle)
🏢 NGM Group
📍 Newcastle