/n Australian Citizens residing in Australia only respond. Job details/n The National Disability Insurance Agency, Office of the CIO (NDIA OCIO) is undertaking major work programs to deliver cutting-edge fit-for-need ICT-based solutions to improve the National Disability Insurance Scheme. /n This work involves multiple projects spanning a number of current industry-leading technologies, including Salesforce/Industries as a core component. The NDIA is committed to providing access to its services for Participants and Providers through digital and cloud channels. /n The Office of the CIO (OCIO) seeks an experienced and energetic Salesforce Administrator to join our dynamic fast-paced team.
Key duties and responsibilities/n /n
- Maintain and configure Service Cloud, Health Cloud and Digital Experience applications.
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- Exhibit a deep understanding of the Salesforce platform, with the ability to build end-to-end automated processes using declarative tools.
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- Investigate and troubleshoot OmniStudio components including FlexCards, Omniscripts, data raptors and integration procedures.
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- Perform ongoing system administration including maintaining users, monitoring application metrics,
managing salesforce configurations and data integrity.
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- Deployment of changes via existing DevOps framework.
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- Perform interrogation of various log sources to investigate issues.
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- Evaluate new releases of Salesforce to determine functionality requirements and provide detailed information on how changes will apply to all affected departments/users.
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- Develop and maintain documentation on processes and configuration.
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- Liaise with internal and external stakeholders across various disciplines (business, architecture, data etc.)
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- Work within an Agile delivery methodology.
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- Troubleshoot API and integration issues with different applications e.g. MuleSoft.
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- Develop meaningful event monitoring and alerting.
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- Knowledge transfer and training within the team.
/n /n (NOTE: the key responsibilities of the role are based on current priorities and may change over time) /n Required Skills: /n
/n Data Cloud API Access System Administration Data Integrity Components Metrics Architecture Insurance DevOps Agile Infrastructure Integration Administration Documentation Business Training /n
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📌 Salesforce Infrastructure Engineer (Sydney)
🏢 Softtest pays pty
📍 Sydney
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