Job Title: Business Development Manager - Agents

Reporting to: Business Development Director

Hours: Full-Time

Location: Cremorne, Melbourne

About Designer Journeys

Designer Journeys is one of Australia’s fastest-growing travel-tech companies, transforming how travel agents design and deliver tailor-made travel for their clients. We connect over 10,000 travel agents with trusted Local Designers in 80+ countries, enabling agents to create immersive, high-value itineraries through our industry-leading platform. Our model is scalable, consultative and built for growth.

We’ve recently secured multiple preferred supplier agreements with major travel groups, and the next 12 months will be pivotal. This role sits at the centre of that growth.

About the Role

This is a true business development role, delivered through inside sales and virtual engagement.

As a Business Development Manager, you will own a portfolio of travel agents and be accountable for driving enquiry volume, repeat usage, and commercial outcomes through structured outbound activity.

This is not a field-based BDM role. Success comes from:

● Confident phone-based selling

● Virtual meetings and training sessions

● Disciplined call cycles and follow-up

● Commercial ownership of agent performance

If you are looking for a role focused on face-to-face meetings, coffee catch-ups, or being out on the road, this role will not be the right fit.

Key Responsibilities

Business Development & Growth:

● Own and grow a portfolio of travel agents with explicit usage, enquiry and revenue objectives.

● Execute consistent outbound call activity to activate new agents and re-engage existing ones.





● Identify growth opportunities within accounts and proactively convert potential into results.

● Drive repeat enquiries and bookings by positioning Designer Journeys as a core partner.

Virtual Sales & Engagement:

● Deliver structured virtual presentations, onboarding sessions and training to support agent activation and performance.

● Confidently articulate Designer Journeys’ value proposition to a wide range of agent profiles.

● Run effective phone-based conversations to understand agent needs and align solutions.

Sales Discipline & Execution:

● Maintain regular call cycles in line with the Agent Success sales methodology.

● Manage pipeline, follow-ups, and account activity through CRM with precision and consistency.

● Balance strategic account planning with daily execution.

Representation

● Represent Designer Journeys at industry events, trade shows and key partner activations when required.

Who This Role Is For:

You are someone who enjoys picking up the phone and takes pride in turning conversations into outcomes.

This role suits

● A BDM or inside sales professional who thrives in a phone-based environment

● A former travel agent who misses sales but not bookings

● A high-performing hospitality or retail salesperson ready for a structured B2B sales career

● A commercially driven professional looking to grow with a scaling tech-enabled business

What matters most

● You are confident,



persuasive, and comfortable selling over the phone and via video.

● You enjoy structured call cycles and working toward clear performance targets.

● You are commercially minded and understand that relationships exist to drive outcomes.

● You are coachable, resilient and motivated by measurable success.

● You communicate clearly and can adapt your style to different personalities.

Travel industry experience is preferred.

This Role Is Not Suited To Someone Who

● Prefers face-to-face meetings over phone-based selling

● Is uncomfortable with outbound activity or performance metrics

● Views business development as relationship maintenance rather than growth

● Expects a traditional field BDM lifestyle

Performance Measurement Performance is measured across:

● Agent activation and engagement

● Enquiry volume and repeat usage

● Conversion and commercial outcomes

● Consistency of outbound activity and pipeline management Work Environment

● Full-time: 9am – 5pm (AEST/AEDT)

● Cremorne office: 4 days/week (Monday, Wednesday, Thursday, Friday)

● Work from home: Tuesday

● Occasional weekends or after-hours support for key campaigns and events

● Opportunity to ‘work from anywhere’ at business discretion at certain times of the year

Our Values

● It’s all about your travel

● We are an open, accepting and vibing tribe

● Have a crack, failure is an option

● NDP

● When I speak, I am heard

We're hiring for an immediate start as we scale into our biggest year yet. If you're ready to prove what you can do in a high-growth environment where your impact is visible and valued, let's talk.

📌 Business Development Manager (Melbourne)
🏢 Designer Journeys
📍 Melbourne