Administrator | Join a Modern, Growing Team

Mackay, QLD | Full Time | Monday to Friday

Looking for more than just another administration job?

We're looking for a motivated, organised and tech savvy Administrator to join our growing air conditioning business in Mackay.

If you're a fast learner, take pride in getting the details right, enjoy working in a busy team and love finding smarter ways to get things done, we'd love to hear from you.

We're not looking for someone who simply follows a checklist. We want someone who takes initiative, embraces new technology, contributes fresh ideas and wants to grow alongside our business.

About us

We're an established air conditioning business with over 15 years of experience and a strong reputation throughout Mackay.

Our team of approximately 15 people works together to deliver quality workmanship, reliable service and a great customer experience.

We're established, growing and constantly evolving.

What sets us apart is the way we embrace technology. We're a forward thinking business that actively implements modern software, digital systems, AI assistants and automation to improve how we operate.

We use platforms such as Simpro alongside AI powered tools to simplify administration, improve organisation, reduce repetitive tasks and make everyday work more efficient.

We're always looking for better ways to do things, and we encourage our team to be part of that progress.

We want someone who's excited to work in a business that's moving forward, not stuck doing things the old way.

About the role

This is a varied, hands on administration position where no two days are quite the same.

You'll play an important part in keeping our office organised, supporting our technicians and delivering excellent service to our customers.

You'll work alongside a friendly, supportive team, with the opportunity to take ownership of your responsibilities and contribute to improving how the business operates.

The position is based at our Mackay office and also provides administration support to our Hamilton Island trade services business.

Your day to day responsibilities will include:

- Managing incoming phone calls,



emails and customer enquiries
- Preparing quotes and following up with customers
- Processing invoices and coordinating administrative tasks through to completion
- Scheduling jobs and coordinating technicians and field staff
- Keeping customers informed about bookings and job progress
- Ordering parts and materials and communicating with suppliers
- Assisting with stock control and maintaining accurate records
- Updating job information and documentation within Simpro
- Supporting management and other team members with daily office operations
- Using AI assisted tools and digital systems to improve efficiency and organisation
- Identifying opportunities to improve workflows, systems and processes
- Taking ownership of outstanding tasks and ensuring nothing falls through the cracks

About you

We're looking for the right attitude, strong organisational skills and someone who genuinely cares about doing a great job.

You don't need to have worked in the air conditioning industry before. What matters most is your ability to learn quickly, stay organised and contribute positively to the team.

To be successful, you'll need:

- A minimum of 2 years of previous administration experience
- Exceptional attention to detail and a high level of accuracy
- Strong organisational skills and the ability to manage multiple priorities
- A reliable, punctual and professional approach to work
- Excellent phone manner and written communication skills
- Confidence using computers, email and business software
- The ability to learn new systems and processes quickly
- A proactive mindset with the initiative to get things done
- The ability to work independently while being a strong team player
- A positive attitude towards change, improvement and new technology




- An interest in using AI tools and automation to work smarter
- The confidence to contribute ideas and help improve the way we operate
- Your own reliable transport

Most importantly, we want someone who is dependable, adaptable and takes pride in their work.

Experience that would be a bonus

Experience in any of the following would be highly regarded, but isn't essential:

- Administration within a trade services, construction or similar business
- Simpro job management software
- Invoicing, quoting or accounts administration
- Scheduling technicians or coordinating field staff
- Microsoft Outlook, Excel and Word
- AI assistants, automation tools or modern digital workflows

Why join our team?

We believe good people deserve a great place to work.

Here's what you can look forward to:

- Job security: Join an established business with over 15 years of experience and reliable ongoing work.
- A outstanding team: Work alongside friendly, supportive people in a collaborative setting.
- Modern technology: Use the latest digital systems and AI assisted tools designed to make your job more organised and efficient.
- Real input: We welcome new ideas and encourage employees to help improve the way we operate.
- Career development: Learn new skills, take on responsibility and grow your capabilities as the business expands.
- Variety: Enjoy a role that keeps you engaged with a mix of administration, customer service and coordination.
- Training and support: We'll help you develop confidence with our systems, processes and industry.
- Competitive remuneration: Attractive wages based on experience and capability.

Hours and location

Location: Mackay, Queensland

Employment: Full Time

Hours: Monday to Friday, 7:30 a.m. to 4:00 p.m.

Some overtime may be available when required.

Ready to join us?

If you're organised, reliable, quick to learn and excited about being part of a modern, growing business, we want to hear from you.

We're looking for someone who wants to become a valued part of our team, contribute ideas and build a future with us.

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📌 Administrator (Mackay)
🏢 Climate Air Solutions
📍 Mackay