Cashier - Finance

• Ongoing, full-time opportunity – 80 hours per fortnight with a monthly ADO

• Parkville location, with multiple public transport options available

• $60,780 – $67,194 p.a (prorated for part time) + salary packaging + super + five weeks annual leave The Peter MacCallum Cancer Centre (Peter Mac) is a Victorian public health service and a world-leading comprehensive cancer centre, dedicated to excellence across all spheres of clinical care, research and education. We are home to the largest cancer research enterprise in Australia and provide treatment to around 40,000 people with cancer each year. Welcoming staff from diverse backgrounds and experiences is integral to fostering innovation and compassion, and delivering the best possible cancer care for our patients.

About the Role

As a Cashier within our Transactional Services team, you will play a key role in supporting the organisation's financial operations while delivering exceptional customer service. Working across both front-of-house and finance functions, you will ensure the accurate collection, receipting and banking of funds, while providing assistance to patients, visitors and staff.

Key responsibilities include

- Collecting, receipting and banking funds received through front-office and back-office channels.
- Issuing Car Parking Concession Tickets in accordance with organisational procedures.
- Rotating between the Cashier's Office and Finance Office to support operational requirements.
- Maintaining accurate financial records and ensuring compliance with established processes.
- Providing professional and responsive customer service to internal and external stakeholders.

About You

You are a customer-focused and detail-oriented professional with experience managing cash handling and financial transactions in a busy environment. You thrive in a team setting, communicate effectively with a wide range of stakeholders and can confidently manage competing priorities while maintaining accuracy.

You'll bring

- Demonstrated experience in cashiering and cash handling, including customer-facing and back-end financial processes.
- Knowledge of Medicare Benefits Schedule (MBS) and private health fund fee schedules.
- Solid organisational skills with the ability to prioritise workloads and meet deadlines.
- Advanced computer skills, including proficiency in Microsoft Excel and experience using billing and finance systems.
- Excellent communication and interpersonal skills, with the ability to build positive professional relationships.
- A proactive approach to problem-solving and a commitment to continuous quality improvement.
- High attention to detail and a commitment to accuracy and confidentiality.

Our benefits

We offer a range of benefits which support our people both personally and professionally, including:

- Up to $11,660 in salary packaging to increase your take home pay
- Discounted health insurance and eye care
- A comprehensive health and wellbeing program
- Public transport options at our doorstep and end of trip facilities for cyclists
- Onsite eateries and coffee shops and inviting rooftop garden spaces
- Pathways for professional development and new career opportunities
- Five weeks annual leave, 17.5% leave loading, purchased leave options & ADOs
- Flexible, hybrid working practices

Inclusion and belonging

Peter Mac celebrates, values and supports a diverse and inclusive environment which reflects our vibrant community.



We encourage applications from anyone identifying as Aboriginal and/or Torres Strait Islander. We also welcome anyone who identifies as LGBTQIA+, linguistically, culturally and/or gender diverse, people with disability, and people of any age to apply for our roles.

Join us!

If you feel this role is right for you we warmly invite you to apply, and encourage your early application. All appointments are made subject to a satisfactory police check, and may require a valid Working with Children Check. Many staff are required to be vaccinated against, or demonstrate immunity to, COVID-19, influenza, and a range of other diseases.

Should you need assistance or require any adjustments or accommodations to fully participate in the application or interview process, you are welcome to reach out to the contact person listed. We acknowledge that not all applicants will meet the full list of selection criteria outlined, and wherever possible we will consider applications where relevant experience can apply.

For a confidential discussion about this role, please contact Ali Zafar on 03 8559 6943 or [email protected].

Application closing date: 11:59pm, Monday 23 November 2026

______________________________________________________________________________________________________

Position Summary

- The collections, receipting and banking of funds received (front office and back office).
- Issue Car Parking Concession Tickets.
- Rotating between Cashiers Office and Finance Office.

Enterprise Agreement

Health and Allied Services, Managers and Administrative Workers (Victorian Public Sector) (Single Interest Employers) Enterprise Agreement 2021-2025

Classification or Salary Range

HS1

Immunisation Risk Category

Immunisation Category C

Key Relationships

Internal

- Private Patient Billing Manager
- Revenue Services Team
- Financial Controller
- Admission Staff
- Specialist Clinics Staff
- Health Information Services
- Human Resources
- Medical Divisions
- Other relevant Peter MacCallum staff members (i.e. doctors, secretaries)

External

- Patients and their families
- Medicare
- Health Funds/ Insurance Companies
- DVA, TAC, VWA
- Commonwealth Bank

Skills

Essential Requirements

- Experience of Cashier duties using multiple systems both customer facing and backend functions;
- Demonstrated excellence in customer service and support to patients and their families;
- Knowledge of MBS and Health Funds schedule of fees;
- Demonstrated ability to manage workflows to deadlines and prioritise own tasks;
- Computer literacy including advanced Excel skills and knowledge of billing and finance systems;
- Effective communication skills with demonstrated ability to develop and maintain positive professional relationships with various hospital personnel across a range of organisational directorates; and
- Demonstrates initiative and the capacity to adopt a proactive approach to continuous quality improvement.

Desirable Requirements

- Customer focused and provides a high standard of service and support to patients and their families; and




- Works well in a sensitive/stressful environment.

Key Accountabilities

Key Accountabilities Demonstrated by / Key Performance Indicators 1. Front Office (in Cashier Office):

- Receipting of funds received via EFTPOS, BPAY, Direct Deposit, cash, cheque or Credit Card for all invoices generated within and outside Revenue Services Department.
- Process payments from patients through various Billing and Accounting systems.
- The provision of a receipt to patients for funds.
- Prepare daily banking for collection and transport to the bank.
- Distribution of petty cash to staff and the preparation of documentation for petty cash float reimbursement.

- Receipts allocated to relevant system (including patient and non-patient systems) accurately and in a timely manner within an adequate control environment.
- All deposits and monies received are reconciled on a daily basis.
- Timeliness and accuracy of all work performed.
- Safe storage of funds received.
- Timeliness and accuracy of all work performed.
- Demonstration of a customer service attitude.
- All income reconciled on a daily basis accurately.
- Banking performed on a daily basis.
- Timeliness and accuracy of all work performed.

2. Back Office

- Process payments from Medicare, Health Funds Compensable agencies and patients through various Billing and Accounting systems.
- Identification and allocation of funds from daily bank listing.
- Reconciliation of income against billing and accounting systems.
- Process credit notes, write offs and refunds.
- Follow-up under/over payments to identify and fix billing issues;
- Process excess’s and co-payments and identify rate and coning rules issues.
- Ensure all month end reconciliation issues are fixed timely and accurately.
- Answer patient, Medicare, Compensable Agencies and Health Fund queries regarding payments.

- Timeliness and accuracy of all work performed.
- Demonstration of a customer service attitude.
- Identification and allocation of funds from daily bank listing ensuring receipts are processed prior to month end and identify any not allocated before month end.
- Timeliness and accuracy of all work performed.
- Timeliness and accuracy of all work performed within PMCC guideline.
- Timeliness and accuracy of all work performed.
- Excess’s and co-payments are processed timely and accurately.
- Under payments are followed up timely.
- Identify rate issues and coning rules issues.
- Timeliness and accuracy of all work performed.
- Demonstration of a customer service attitude.
- Queries are answered timely

______________________________________________________________________________________________________ For further information about this opportunity, click Apply to be redirected to the Peter Mac Careers page where you can review the position profile. Alternatively, please contact us for a confidential discussion.

Peter Mac is a child safe organisation and has a commitment to child safety and wellbeing.

WHY WORK FOR PETER MAC

- Peter Mac offer a range of benefits which support our people both personally and professionally.
- Our staff advantages include award winning facilities, professional development and events, a health and wellbeing program, flexible work practices and policies and financial benefits such as salary packaging.
- We encourage applications from Aboriginal and Torres Strait Islander people, all members of the LGBTQI community and people with a disability.

📌 Cashier (Melbourne)
🏢 Peter MacCallum Cancer Centre
📍 Melbourne