Location: Ipswich, Suffolk
Salary: £24,000 Basic Salary + Uncapped Commission + Company Advantages

Join the John Banks Group

John Banks Group is one of East Anglia's leading family-owned automotive retailer groups, proudly representing some of the world's best-known vehicle brands. With over 50 years of success, we are committed to delivering exceptional customer experiences while investing in our people, technology and future growth.

We are looking for an enthusiastic, motivated and customer-focused Sales Specialist to join our successful Suzuki team in Ipswich.

Whether you already have automotive sales experience or have a proven background in retail, hospitality or customer service with a passion for sales, we would like to hear from you.

The Role

As a Sales Specialist, you will be responsible for delivering an outstanding customer journey from initial enquiry through to vehicle handover and beyond.

You will build long-term relationships with customers, proactively contact existing customers from our extensive database, generate new business opportunities and achieve sales targets whilst maintaining the highest levels of customer satisfaction.

Working within a busy franchised dealership, you will represent the Suzuki brand professionally while following all manufacturer, FCA and company sales processes.

Key Responsibilities

- Sell new and approved used Suzuki vehicles.
- Build lasting customer relationships that generate repeat business and referrals.
- Manage enquiries from telephone, email, website and showroom visitors.
- Make a minimum of 20 proactive outbound customer calls each day to generate appointments and sales opportunities.
- Achieve a target of 15 or more vehicle sales per month.
- Demonstrate vehicles and accompany customers on test drives.




- Present finance, insurance and value-added products compliantly, ensuring customers understand the perks available.
- Ensure all documentation is completed accurately and in accordance with FCA and company requirements.
- Maintain excellent customer records using the Group CRM and Dealer Management Systems.
- Deliver exceptional vehicle handovers.
- Work closely with the Sales Manager, Business Manager, Aftersales and Administration teams.
- Obtain positive online reviews and achieve excellent Customer Satisfaction (CSI) results.
- Follow up customers after delivery to build long-term relationships.
- Maintain showroom presentation and ensure stock vehicles are displayed to the highest standard.

What We're Looking For

- Previous sales experience is essential, ideally within the motor industry, although full training will be provided for the right candidate.
- Excellent communication and interpersonal skills.
- Professional appearance and positive attitude.
- Highly motivated with a strong desire to succeed.
- Ability to work under pressure in a target-driven environment.
- Excellent organisational skills and attention to detail.
- Computer literate and confident using digital systems.
- Full UK Driving Licence.

Commission & Bonus Structure

Your uncapped earnings are based upon:

- Monthly sales targets achieved.
- Value-added product sales.




- Finance penetration and compliance.
- Accurate administration and sales processing.
- Customer Satisfaction (CSI).
- Online customer reviews.

What We Offer

- Uncapped commission with realistic high earning potential.
- Company vehicle or rental vehicle option (subject to role and eligibility).
- Manufacturer and Group training programmes.
- Career development opportunities across the John Banks Group.
- Cycle to Work Scheme.
- Optional Private Healthcare.
- Employee Assistance Programme and Financial Wellbeing Support.
- Staff discounts across all John Banks Group businesses.
- Uniform/PPE supplied where applicable.
- Modern dealership environment with the latest digital technology.

Working Hours

Monday to Friday: 8:30am – 6:00pm
One weekday off each week
Saturday: 9:00am – 5:00pm
Sunday: Closed

Holiday Entitlement

30 days' holiday per year including bank holidays.

Annual leave entitlement increases with length of service, up to a maximum equivalent of 26 days annual leave plus bank holidays.

John Banks Group is proud to be an Equal Opportunities Employer. We welcome applications from all suitably qualified individuals regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation.

Employment is subject to satisfactory references, proof of the right to work in the UK and any other appropriate pre-employment checks.

Ready to Join Us?

If you are passionate about people, enjoy achieving results and want to build a successful career with one of East Anglia's leading automotive groups, we'd love to hear from you.

At least two years' Automotive Experience

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📌 Sales Specialist - Suzuki Ipswich (East Ipswich)
🏢 John Banks Group
📍 East Ipswich