Company Description

Montessori Care is an Australian provider of in-home aged care and disability support services, supporting older adults and people living with disabilities in their daily lives. Originating from the legacy of Montessori Academy, the organisation applies Montessori principles to deliver person‑centred care that promotes independence, dignity, and overall well‑being. Services range from daily living assistance, personal care, nursing, domestic support, and home maintenance to social support, transport, respite care, community access, allied health, and early childhood intervention.

Montessori Care also assists clients in navigating government-funded options such as My Aged Care and the NDIS, as well as versatile private funding arrangements. A compassionate, well‑trained team works closely with clients and families to develop care plans and encourage active engagement in the support journey.

Role Description The Client Relations Manager – Aged & Disability Care is a full time, on-site role based in Summer Hill, NSW. This role is responsible for managing client relationships from initial enquiry through ongoing service delivery, ensuring a high standard of person‑centred care and customer experience. Day‑to‑day tasks include conducting client assessments, coordinating care plans, liaising with clinical and support staff, and responding promptly to client and family queries or concerns.

The Client Relations

Manager collaborates with internal teams to align services with client goals,



oversees documentation and compliance, and supports clients in understanding funding options such as My Aged Care and NDIS. The role also involves monitoring service quality, identifying opportunities for improvement, and contributing to community outreach and brand reputation.

Qualifications

- Client service and relationship management skills, including the ability to build trust with clients, families, and stakeholders.
- Experience in care coordination, case management, or support planning within aged care or disability services.
- Knowledge of Australian aged care and disability frameworks, including My Aged Care, NDIS, and relevant quality and safety standards.
- Strong communication, negotiation, and conflict resolution abilities, with clear written and verbal skills.
- Organisational and time management skills to handle multiple client cases, documentation, and follow‑up activities efficiently.
- Empathy, cultural sensitivity, and a commitment to person‑centred, dignity‑focused care.
- Proficiency with client management systems, Microsoft Office, and basic data reporting tools.
- Relevant qualification in social work, nursing, allied health, community services, or a related discipline (or equivalent experience).
- Demonstrated experience in aged care, disability support, or community services, preferably in a client‑facing role.
- Ability to work collaboratively in a multidisciplinary team and contribute to continuous service

📌 Client Relations Manager - Aged & Disability Care (Summer Hill)
🏢 Montessori Care
📍 Summer Hill