Brighte is building the platform to enable and accelerate the energy transition by making it easier, more affordable, and less risky to buy and sell energy equipment.

We're a fast-growing business focused on sustainability, innovation, and putting people first. In 2025, Brighte was named an AFR Sustainability Leader in the Banking and Finance category and won the inaugural Sustainability Award at the Affies.

The opportunity

As a Senior Commercial Collections Specialist, you will manage arrears, recoveries and account disputes across a diverse portfolio of customer and vendor accounts. This role is focused on understanding the reasons behind overdue accounts, assessing credit and service-related risks, negotiating solutions and recovering outstanding debt.

Key responsibilities

- Manage a portfolio of early, late-stage and escalated arrears.
- Conduct proactive inbound and outbound contact with customers, vendors and internal stakeholders.
- Investigate the underlying causes of arrears, claims and non-payment.
- Review contracts, invoices, completion records, customer correspondence, photographs, reports and payment history.
- Establish the facts, assess responsibility and determine the appropriate commercial response.
- Investigate claims involving incomplete or delayed work, installation concerns, property damage, defective goods, disputed services and vendor performance.
- Negotiate payment arrangements, settlements, credits, corrections and other approved resolutions.
- Ensure disputed amounts and claims are appropriately reviewed before progressing through collections or recovery.
- Assess and progress vendor clawback or other contractual recovery options where the vendor is responsible for the customer’s non-payment.




- Prepare evidence-based recommendations for clawback, settlements, account adjustments and other recovery actions.
- Monitor open claims, disputes, repayment arrangements and agreed actions.
- Identify vendor underperformance, insolvency risk, account deterioration and potential credit loss.
- Prepare assessments and recommendations for complex, high-priority or non-standard accounts.
- Escalate matters to Credit, Risk, Complaints, Legal, Vendor Management or external recovery providers where appropriate.
- Maintain accurate records of contact, evidence reviewed, decisions, claims, disputes, arrangements and account activity.
- Contribute to arrears reduction, recovery performance, quality assurance, reporting and process improvement initiatives.
- Apply hardship and vulnerable customer practices where relevant.

About you

- At least five years’ experience in commercial SME collections, recoveries, with regulated financial products, claims management or a related field.

- Demonstrated experience managing business or commercial customers, claims and account disputes.
- Strong understanding of collections strategy, credit risk, dispute resolution and repayment negotiations.
- Experience investigating non-payment arising from vendor performance, service delivery issues, disputed transactions or customer complaints.
- Ability to review evidence, establish facts,



assess responsibility and make sound commercial decisions.
- Experience interpreting commercial contracts or applying contractual recovery, indemnity or clawback provisions is desirable.
- Experience supporting customers experiencing hardship or vulnerability.
- Strong negotiation, communication and influencing skills.
- Excellent attention to detail and case documentation skills.
- Ability to manage competing priorities, sensitive matters and complex escalations.
- Experience using collections, CRM, account management, claims or credit systems.
- A commercially aware, customer-conscious and solutions-focused approach.
- Confidence managing difficult conversations, claims and disputed matters.
- A calm, professional and accountable approach under pressure.

Why join Brighte At Brighte, you will join a purpose-led business helping make the transition to cleaner energy more affordable and accessible.

You will work with collaborative teams across Credit, Risk, Legal, Complaints, Vendor Management, Sales and Customer Support, with the opportunity to influence both customer outcomes and business performance.

You will also have access to:

- Flexible working arrangements and a hybrid work model.
- A collaborative Sydney CBD office.
- Regular team events and social activities.
- Free lunch every Tuesday.
- Snacks, fresh fruit and drinks in the office.
- End-of-trip facilities.
- Anniversary leave.

If you are an experienced commercial collections qualified who brings sound judgement, strong negotiation skills and a practical approach to complex account, claim and vendor recovery matters, we would love to hear from you. Please click Apply and upload your resume.

📌 Commercial Collections Specialist (Sydney)
🏢 Brighte
📍 Sydney