RESPONSIBILITIES

What your responsibilities will include

- Providing excellent customer service by addressing inquiries and concerns related to customer accounts.

- Managing collections activities for assigned accounts, including timely follow-ups and appropriate customer contact.

- Assessing and understanding customers' financial situations to offer appropriate hardship solutions.

- Monitoring and managing assigned accounts to ensure accurate records and timely action.

- Ensuring all collection activities are documented accurately and thoroughly in the company's systems.

- Participating in team meetings and training sessions to stay informed about company policies, procedures, and best practices.

QUALIFICATIONS

What skills we feel you'll need to be successful • Strong communication and negotiation skills.

- Empathetic and patient approach when dealing with customers in financial distress.
- Ability to handle difficult conversations and remain calm under pressure.
- Ability to work both independently and as part of a team.
- Ability to quickly learn and adapt to current software and systems.

📌 Credit Collections Specialist (Sydney)
🏢 American Express
📍 Sydney