Full Time Full time Executive and Support Services Careers

Full Time – Permanent

Work with a supportive and friendly Customer Care team.

$40.88 ph plus salary packaging!

About The Organisation

Set within beautiful grounds in the seaside suburb of Hove, Alwyndor delivers on-site residential living and support at home services, along with therapy and wellbeing services that empower the people in our communities to live healthy, engaged and fulfilled lives.

Alwyndor’s welcoming, high-quality facilities include 144 residential, dementia, respite care beds, transitional and care awaiting placement beds, together with allied health, therapy and wellness programs and home support packages that support people in Adelaide’s southern metro communities.

About The Opportunity

We are seeking a motivated

Customer Care Assistant to join our friendly Customer Care team.

Reporting to the Customer Care Team Leader, this role is pivotal in ensuring a positive experience for all clients, families and stakeholders. A key responsibility of this position is managing a high volume of incoming phone calls and enquiries in a professional and timely manner.

Managing high-volume inbound phone calls as the primary point of contact

Providing prompt, professional administrative support to clients, visitors, volunteers, and staff

Acting as the first point of contact via phone or face-to-face,



answering queries or directing them to the appropriate team

Booking, cancelling, and updating client appointments on behalf of stakeholders To be considered for this role you will have...

Medium to advanced skills in the use of Microsoft Office

Strong data entry skills and an understanding of database administration

Proven ability to confidently manage high call volumes in a busy environment

High self-motivation and ability to deliver high-quality outcomes

Advanced verbal and written communication skills

Availability to work a roster between

8:00 am – 6:00 pm, Monday to Friday

Experience in the aged care sector desirable but not essential

You must also be willing to obtain a National Police Certificate before commencing employment as well as a functional assessment.

Alwyndor is a family friendly community organisation and understands the importance of work/life balance.

Alwyndor is an equal prospect employer. People from culturally and linguistically diverse backgrounds, of Aboriginal and Torres Strait Islander descent and people with disabilities are encouraged to apply. Nursing and Health Professional Students are encouraged to apply.

It’s an exciting time to join Alwyndor!

Please Note

This position will be advertised for

30 days , unless a suitable candidate is hired sooner.

📌 Customer Care Assistant (Adelaide)
🏢 Alwyndor
📍 Adelaide