Sharp & Carter is partnering with a growing, purpose-driven food supplier to appoint a Customer Service Manager.

- Five Dock, Sydney
- Full time, Onsite
- Up to $140k + Super

This is a broad leadership role with real influence. Reporting directly to the CEO, you'll lead the customer service function across two established brands, bringing the teams together and shaping the end-to-end customer experience. You'll join at an exciting time. The business is upgrading its systems, expanding its product range and focused on growth, so this is a clean slate for a leader who wants to build something.

Key Responsibilities

- Bring two customer service teams together, building rapport and a shared culture that's ready for change
- Lead and develop Team Leaders and frontline staff across inbound and outbound enquiries
- Play a key role in a major systems upgrade, including a new CRM, phone system and supply chain platforms
- Drive growth across conversion, onboarding, retention and repeat business
- Work with marketing and sales on campaigns that attract current customers and keep existing ones coming back
- Shape the full customer lifecycle, including feedback and customer attraction




- Coach and support the team through change, balancing empathy with explicit expectations

About You You're an experienced contact centre or customer service leader who is hands-on, commercially minded and energised by change.

You'll bring

- Proven experience leading multi-layered teams (Team Leaders and frontline staff)
- A track record of bringing teams together and leading them through change
- Hands-on experience implementing new systems, such as CRM or telephony platforms (Salesforce experience is a plus)
- A growth mindset, with experience driving conversion, upselling and retention
- Strong coaching, performance management and data skills
- High emotional intelligence and a genuine commitment to client care

What's on Offer
- A direct reporting line to the CEO and a genuine seat at the table
- A clean slate to shape the customer experience across two brands
- Involvement in a major systems transformation
- A growing business that's expanding its product range
- A purpose-driven organisation with a real focus on care and service

If this sounds like you, apply today.

📌 Customer Service Manager (Five Dock)
🏢 Sharp u0026 Carter Sydney Business Support
📍 Five Dock