Company Description Tyrepower is the largest independent tyre retailer in Australasia, established in 1977 by a group of independent tyre retailers. Operating under a co‑operative business model, Tyrepower enables owner‑operators to retain control of their businesses while leveraging a strong, nationally recognized brand.

The group is a primary distribution channel for leading manufacturers such as Toyo, Kumho, Goodyear, Dunlop, and others, offering customers a wide range of quality products and competitive value. Tyrepower has a broad network across all Australian states and territories, as well as New Zealand, with regional management support to ensure fast, professional service across locations.

Role Description This is a full-time, on-site Customer Service Representative role based in Hornsby, NSW.

The Customer Service

Representative will greet customers, respond to inquiries in person and by phone, and provide product information on tyres, wheels, and related services.

Responsibilities include creating service bookings, preparing quotations, processing sales and payments, and coordinating with workshop staff to ensure timely service delivery.



The role also involves resolving customer concerns, maintaining accurate records, and supporting a positive customer experience throughout the service process. The successful candidate will contribute to a safe, clean, and customer-focused environment while representing Tyrepower’s brand and service standards.

Qualifications

- Strong customer service skills, including Customer Service, Customer Support, and Customer Experience.
- Ability to focus on Customer Satisfaction and build long-term customer relationships.
- Previous experience as a Customer Service Representative or in a retail/service environment is desirable.
- Clear and professional verbal and written communication skills.
- Basic computer literacy and ability to work with point-of-sale and booking systems.
- Solid attention to detail, reliability, and ability to work in a fast-paced, on-site environment.
- Team-oriented approach with willingness to support colleagues and workshop staff.
- Interest in automotive or tyre products is an advantage; on-the-job training will be provided.

📌 Customer Service Representative (Hornsby)
🏢 Tyrepower
📍 Hornsby