Key Responsibilities

- Core Data Center Infrastructure Management

- Install, cable, configure, and deploy servers, storage systems, racks, and network equipment.
- Perform rack and stack activities for new customer deployments.
- Install and support switches, routers, firewalls, and other network infrastructure.
- Perform hardware lifecycle activities, including upgrades, replacements, and decommissioning.
- Handle fiber optic and copper cable patching and cable management.
- Perform firmware updates and system patching wherever applicable.

2. Remote Hands & Data Center Support
- Provide onsite remote hands support in multi-customer data center environments.
- Perform server reboots, drive replacements, cable swaps, and hardware troubleshooting.
- Check hardware indicator lights and review console outputs.
- Respond to operational requests in accordance with defined service levels and workflows.
- Support day-to-day data center infrastructure operations.

3. Change Management & Documentation
- Follow established change management and change control procedures.
- Maintain accurate rack layouts, network diagrams, and infrastructure documentation.
- Record all completed activities for auditing, compliance, and operational tracking.
- Ensure all changes and maintenance activities are properly documented.

4. Vendor & Hardware Coordination
- Coordinate with hardware vendors for repairs, RMAs, and maintenance activities.
- Schedule and supervise third-party vendors performing onsite work.
- Assist with hardware replacement and maintenance coordination.

5. IT Asset Management & Inventory
- Maintain accurate inventory of servers, storage devices, and networking equipment.
- Identify and track customer-owned versus provider-owned hardware.
- Ensure proper equipment tagging and labeling with asset IDs and customer identifiers.
- Maintain accurate rack, cabinet, and cage-level equipment location records.




- Support compliant disposal and recycling of retired equipment.

6. Receiving, Logistics & Equipment Handling
- Receive, inspect, and record incoming hardware shipments.
- Verify equipment against purchase orders and customer requirements.
- Coordinate equipment staging before deployment.
- Manage outbound shipments, equipment returns, and RMA logistics.

7. Asset Tracking & Documentation Systems
- Update and maintain IT asset management systems.
- Work with CMDB and DCIM platforms for inventory and infrastructure tracking.
- Ensure all equipment movements, installations, replacements, and decommissioning activities are accurately recorded.

Required Skills & Experience
- Previous hands-on experience as a Data Center Engineer, Data Center Technician, or Data Center Field Engineer.
- Proven experience in enterprise data center operations.
- Robust practical knowledge of server installation, rack and stack, and hardware deployment.
- Experience with fiber optic and copper cabling, patching, and cable management.
- Working knowledge of servers, storage systems, switches, routers, and firewalls.
- Experience performing hardware troubleshooting, component replacement, and server reboot operations.
- Understanding of data center change management and operational procedures.
- Experience with IT asset inventory, CMDB, and DCIM systems.
- Good documentation, communication, and coordination skills.
- Ability to work independently and manage onsite infrastructure support activities.

Preferred Qualifications
- Experience working in Oracle data center environments or similar enterprise/multi-tenant data centers.
- Experience supporting customers in colocation facilities.
- Knowledge of ITIL processes and change management practices.
- Familiarity with enterprise server and storage hardware.
- Previous experience coordinating hardware vendors and RMA processes.

Experience:
- Data Center Field Engineer: 2 years (Preferred)

Work Authorisation:
- Australia (Preferred)

Work Location: In person

📌 Data Center Technician (Eagle Farm)
🏢 MNL technologies
📍 Eagle Farm