We are seeking a confident and customer-focused Dental Assistant / Receptionist to join our team at K1 Dental on a part-time basis.

About National Dental Care

National Dental Care is one of Australia’s largest dental service providers, with a nationwide network of modern dental practices utilising the latest digital technologies - including scanners, CBCTs, and CEREC. At NDC, we pride ourselves on our cooperative, team-focused culture and outstanding training and development opportunities. This is a fantastic opportunity to join a supportive network of almost 1000 dental professionals and take your dental career to the next level.

Our company is uniquely led by an elite group of dentists who form the Clinical Advisory Committee.

About the Role

As a Dental Assistant/ Receptionist in our thriving K1 Dental practice, you’ll play a key role in clinical treatment and administrative support. You’ll confidently and expertly assist practice clinicians while engaging with patients in a positive, professional manner. Your energetic nature and strong organisational skills will help ensure the ongoing success of the practice and the satisfaction of patients.

This is a part-time position working 2-3 days per week, with each shift being 9.5 hours (7:30am - 5:30pm). Additional shifts may be available as required.

Key responsibilities include

- Maintain a tidy, professional and welcoming reception area and waiting room
- Greet patients and create a positive first impression of the practice
- Manage appointment scheduling, confirmations, recalls and rescheduling requests
- Process payments and health fund claims using HICAPS
- Respond to and manage incoming and outgoing emails, mail and internal correspondence
- Scan and upload patient documents and radiographs to patient records
- Manage incoming and outgoing phone enquiries
- Coordinate patient flow throughout the practice,



supporting multiple dentists concurrently
- Ensure patient correspondence is sent accurately and promptly
- Record cancellations and no-shows
- Liaise with other practices and healthcare providers involved in patient treatment
- Respond to patient enquiries and follow up with clinicians when required
- Prepare clinical rooms, patient charts and files to ensure clinicians are organised and running on schedule
- Maintain accurate patient records in accordance with privacy and compliance requirements
- Provide chairside assistance and sterilisation support as required, including covering increased patient demand and team absences

Skills & Experience

You have

- Previous experience as a Dental Assistant/Receptionist
- Proficiency in MS Office and sound computer literacy
- Experience with Dental 4 Windows (D4W) (desirable)

You are

- An experienced, professional, accountable dental receptionist
- Highly organised and an excellent communicator
- Customer focused and dedicated to ensuring every patient has a positive experience when visiting the practice.
- Willing to contribute to the success of the practice by demonstrating a commitment to the practice values and team/business goals

What We Offer

- Ongoing training and development opportunities to help you achieve your career goals
- Fantastic networking opportunities with highly-skilled professionals across Australia
- Competitive remuneration packages, great incentive schemes, and attractive benefits
- A fun, supportive culture with a team that loves to connect and celebrate achievements
- Modern practices that employ the latest dental technologies and equipment
- Local community engagement through regular fundraising, donating, and volunteering

How to Apply

Is this the ideal role for you? If you’d like to join a fast-growing Australian business focused on your success, click the ‘Apply’ button now.

📌 Dental Assistant/Receptionist (Melbourne)
🏢 National Dental Care
📍 Melbourne