Medical Receptionist | headspace Townsville

We’re leaders in mental health service delivery, specialising in working with adults and young people, and in early childhood intervention.

Stride is a name that expresses our ambition – it’s a name that’s purposeful and shows awareness of the key role we play in the recovery journey.

Our Services:

The Townsville Youth Hub comprises of two support services led by Stride mental Health Ltd:

- headspace Townsville supports young people aged 12 - 25 who need help with mental health, physical health, alcohol and other drugs and/or work and study support.
- Vibrant Futures is a family support services assisting young people up to the age of 18 by providing non-clinical psychosocial supports.

On offer:

- Based in Townsville, QLD
- Paying on HPSS SSE Award Level 8.1 – 8.3 plus Super
- Salary Packaging options (up to $15,899 tax free!)
- Meals and entertainment allowance of up to $2,650!
- Leave loading at 17.5%
- One paid wellbeing leave day per year
- Purchase up to 5 additional leave days in a 12‑month period (pro rata entitlement if part‑time)
- Paid parental leave support
- Supportive team environment
- Excellent training and career development





Role overview:

- Acts as the central point of communication and provides a high level of secretarial and reception services to young people, clinical and management headspace staff.
- Medical Reception duties including taking incoming calls and directing the caller to the appropriate member of staff
- Appointment scheduling and maintenance of clients
- General Office duties including opening and distribution of mail typing, scanning, filing and archiving
- Assist in the opening, closing and securing of the building at the beginning and end of the day.
- Typing of letters for members of the clinical team
- Provides reception support during our late clinic evening every third Wednesday until 7pm (with a later start that day)

Requirements:

- Ideally a Cert III in Medical Administration or similar qualification
- Excellent administration, time management and organisational skills with attention to detail.
- Knowledge of the health /not‑for‑profit sector with an ability to liaise with people from diverse backgrounds
- Proven record in

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