Bright Steps Academy is looking for an experienced Enrolment Officer to join our growing team. This is a full time, remote role supporting families and our childcare centres with enrolments, administration, and family accounts.
We are a leading provider of early education and care, and this role is critical in ensuring our families have a smooth, welcoming experience from their first enquiry through to enrolment.
What you'll do
- Manage inbound & outbound enrolment calls with warmth & professionalism.
- Support and process family enrolments, accounts, tour bookings and waitlists.
- Maintain centre accounts, invoices, and payments.
- General administration to support centre operations.
- Use of childcare CRM systems (OWNA and Line Leader knowledge highly regarded).
What you'll bring:
- At least 2 years' experience in the childcare sector (essential).
- Strong call centre/customer service & admin experience.
- Enrolment and account management expertise.
- Excellent communication & organisation skills.
- Tech-savvy with ability to work independently (WFH).
- Knowledge of OWNA & CCS.
What we offer:
- Full-time, work-from-home flexibility.
- Supportive, family-friendly team culture.
- Opportunity to grow your career
- Make a real difference to families and children in their early education journey.
Why Join Bright Steps Academy?
- Access to Employee Assistance Program (EAP) for mental wellbeing
- Birthday leave + wellbeing day every year
- Ongoing professional development and career progression
- Supportive, values-driven culture where your voice matters
Apply today with your resume + short cover letter and be part of something meaningful.
Child Safety at Bright Steps
Bright Steps Academy is a Child Safe Organisation committed to the highest standards of child protection. Every team member plays a vital role in creating a safe, inclusive, and empowering environment where all children are respected, valued, and heard.
📌 Enrolment Officer (Childcare) (Australia)
🏢 Bright Steps Academy - Australia
📍 Australia
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