Café Front of House Team Member

Position: Front of House (FOH) Team Member

Department: Café Operations

Reports to: Café Manager / Supervisor

About the Role

We are looking for a friendly, energetic and customer-focused Front of House Team Member to join our café team.

The successful candidate will play an important role in creating a welcoming atmosphere, delivering excellent customer service and ensuring the smooth day-to-day operation of the café.

Key Responsibilities

Customer Service

- Welcome customers with a friendly and positive attitude.
- Take customer orders, process payments and operate the POS system.
- Answer customer enquiries and provide menu recommendations.
- Handle customer feedback and resolve minor issues professionally.
- Ensure customers have an enjoyable dining experience.

Food & Beverage Service

- Prepare and serve coffee, beverages and café food as required.
- Deliver food and drinks to tables promptly and accurately.
- Maintain knowledge of menu items, ingredients and dietary requirements.
- Ensure food and beverages are presented to a high standard.

Café Operations

- Set up and maintain the front of house area before, during and after service.
- Clear and clean tables promptly.
- Keep dining areas, counters and service stations clean and organised.
- Restock fridges, display cabinets, cutlery, crockery and service supplies.
- Assist with opening and closing procedures.




- Work closely with kitchen and café staff to ensure efficient service.

Food Safety & Workplace Standards

- Follow food safety, hygiene and workplace health and safety procedures.
- Maintain a clean and safe working setting.
- Follow café policies, procedures and service standards.

Skills & Experience
- Previous café or hospitality experience preferred.
- Strong communication and customer service skills.
- Friendly, approachable and professional manner.
- Ability to work in a fast-paced environment.
- Good time management and multitasking skills.
- Reliable, punctual and well-presented.
- Ability to work independently and as part of a team.
- Barista skills are an advantage.

Personal Attributes
- Positive attitude and willingness to learn.
- Takes initiative and shows attention to detail.
- Team-oriented and supportive of colleagues.
- Flexible and adaptable during busy service periods.
- Passionate about hospitality and customer satisfaction.

What We Expect
- Consistently deliver excellent customer service.
- Maintain high standards of cleanliness and presentation.
- Communicate effectively with the team.
- Take responsibility for assigned duties.
- Contribute to a positive and welcoming café environment.

Pay: $26.44 – $45.06 per hour Expected hours: 20.0 per week

Work Location: In person

📌 Front of House Staff (Geelong West)
🏢 Cafe 63
📍 Geelong West