Company Description Consumer Action Law Centre is a Melbourne-based consumer advocacy and campaigning organisation that focuses on achieving fair outcomes for people in the marketplace. The centre provides free and independent legal assistance to individuals facing consumer law issues, as well as financial counselling to people experiencing financial hardship. Working across casework, policy, and campaigns, Consumer Action aims to address both individual disputes and systemic problems that affect consumers.

Team members collaborate with community organisations, regulators, and industry to influence law reform and improve consumer protections. The organisation offers a mission-driven environment for legal and advocacy professionals committed to social justice and consumer rights.

Role Description The Head of Litigation is a full-time, on-site role based in the Greater Melbourne Area. This position leads Consumer Action’s litigation practice, overseeing strategic case selection, legal strategy, and the effective conduct of complex consumer law proceedings. Day-to-day responsibilities include supervising and mentoring litigation lawyers, managing case workflows, and ensuring high-quality legal advice and representation for clients.

The Head of Litigation works closely with the policy and campaigns teams to identify systemic issues arising from casework and to support test cases and impact litigation that advance consumer rights. The role also involves stakeholder engagement with courts, tribunals, regulators, community partners, and pro bono firms, as well as contributing to organisational planning,



risk management, and compliance with qualified and ethical obligations.

Qualifications

- Strong expertise in litigation and dispute resolution, preferably in consumer law, financial services, or related public interest practice.
- Demonstrated experience leading legal teams, including supervision, mentoring, and performance management of lawyers and legal support staff.
- Proven ability to develop and execute strategic litigation, including case selection, evidentiary strategy, and management of complex matters.
- Excellent legal research, drafting, and analytical skills, with proficiency in preparing pleadings, submissions, and other court documents.
- Advanced communication and advocacy skills, including negotiation, oral advocacy, and the capacity to represent the organisation with external stakeholders.
- Commitment to social justice, consumer rights, and trauma-informed, client-centred practice, with experience working with diverse and vulnerable communities.
- Strong organisational and time-management skills, including the ability to manage multiple matters, deadlines, and competing priorities.
- Eligibility to hold a current practising certificate as a lawyer in Victoria (or ability to obtain one), with substantial post-admission experience.
- Experience in collaboration with government agencies, regulators, community legal centres, and/or non-profit organisations is highly regarded.
- Relevant tertiary qualifications in Law, with additional training in leadership, management, or public interest advocacy considered beneficial.

📌 Head Of Litigation (Melbourne)
🏢 Consumer Action Law Centre
📍 Melbourne