IT Service Management Opportunities | Defence ICT

10 Positions | Permanent and Contract

ACT or NSW | $110,000 to $160,000 Package

Active NV1 Essential | NV2 Strongly Preferred

About Our Client

Our client is an established Australian ICT services organisation supporting the delivery and sustainment of secure, business-critical technology environments.

As part of a significant Defence ICT program, they are expanding their IT Service Management capability across the ACT and NSW. These positions will support operational service delivery within a complex, highly secure and process-driven environment.

About the Roles

We are seeking experienced IT Service Management professionals across a range of disciplines. While each position will have a specific focus, all roles sit broadly within the ITSM function and will contribute to the effective operation and continuous improvement of critical Defence ICT services.

Opportunities are available across

- ITSM Analysis
- Asset and Configuration Management
- Change Management
- Change, Release and Configuration Management
- Incident Management
- Incident and Request Management
- Business Continuity and Operational Resilience

Depending on your specialisation, you may be responsible for managing ITSM processes, coordinating service activities, maintaining asset and configuration information, supporting major incidents, overseeing change and release activity, or contributing to business continuity planning. You will work closely with technical teams, service owners and Defence stakeholders to ensure services are delivered in accordance with established ITIL,



security and operational requirements.

The Successful Candidates

Successful candidates will bring demonstrated experience within one or more ITSM disciplines, supported by a strong understanding of ITIL principles and enterprise service management processes.

You will ideally offer

- Experience working within a large, complex ICT environment
- Practical experience with enterprise ITSM tools and processes
- Strong stakeholder engagement, coordination and communication skills
- The ability to operate effectively within structured governance, change and security frameworks
- Defence, Federal Government or secure ICT environment experience
- ITIL certification or equivalent practical experience

An active NV1 security clearance is essential. Candidates holding an active NV2 clearance are strongly preferred and are particularly encouraged to apply. What is on offer?

- Ten positions across multiple ITSM specialisations
- Permanent opportunities, with contract engagement considered in selected circumstances
- Salary packages from $110,000 to $160,000 inclusive of superannuation, depending on skills and experience
- Positions based in the ACT or NSW
- The prospect to support a significant Defence ICT environment
- ASAP commencement for successful candidates

Apply Now Please submit an up-to-date resume clearly outlining your ITSM experience, current security clearance, location and availability.

Your application should also include your permanent salary or contract rate expectations.

All applications and enquiries will be treated in strict confidence.

📌 Information Technology Service Management Manager (Sydney)
🏢 Whizdom
📍 Sydney