IT Service Desk Officers

11th January start - 6 month initial assignment - Parramatta, Newcastle, Wollongong and Bathurstlocations - $36.81 per hour + super

Deliver high-quality customer service and to support internalby providing initial advice and direction in relation to both functional and technical IT related issues; and other related queries within a shared services contact centre environment.

Key accountabilities:

- Ability to deliver high-quality customer service, through robust customer engagement in a high volume contact centre environment
- Handle customer enquiries promptly and courteously while maintaining confidentiality and using discretion in the performance of all duties.
- Maintaining accurate data records in a customer management system to ensure that customer enquiries are dealt with in a timely manner.




- Ability to confidently use multiple technology platforms and databases
- Must adhere and meet to Contact Centre KPI’s on a daily and monthly basis

Selection criteria:

- Strong commitment to customer service
- Display resilience and courage
- Manage self, including accountability and initiative
- Communicate effectively
- Think and solve problems
- Preferred knowledge of the Service Now ticket management system but not essential.
- Good technical experience, with the ability to use multiple technology platforms.

Successful candidates must obtain a Working with Children Check for this role. If you have the relevant skills and experience, please apply now with your up-to-date CV (in Word format)

📌 IT Service Desk Officers (Parramatta)
🏢 TRS - IT u0026 Communications
📍 Parramatta